Very clean, excellent service,poor food ( evening meal, breakfast), was not happy as u don't do carling or partner couldn't have koppingburg. Prices wasn't to bad. Room was well presented and the location was good.More
- Free Wifi
- Free Parking
Very clean, excellent service,poor food ( evening meal, breakfast), was not happy as u don't do carling or partner couldn't have koppingburg. Prices wasn't to bad. Room was well presented and the location was good.MoreShow less
Thank you for taking the time to leave a review following your stay. Please accept my apologies for your frustrations with certain aspects of your stay, and be assured that your comments will be passed to the relevant departments for review.
I hope to be able to welcome you back again soon,
Our room was really modern, bed was comfortable, the TV was fab and lots of channels.
The location of the hotel was great for our visit, parking and really accessible.
We really enjoyed our room, the gym facilities and the bar. It was also a bonus to have Starbucks outlet.
Thank you for taking the time to share your feedback with trip advisor following your recent stay, we are delighted that you had an enjoyable visit and were happy with the facilities and service offered. We look forward to welcoming you back when next in the area.
In the meantime
Hi recently stayed. My complaint is the dreadful coffee machines that never work no matter how much you follow instruction! Also the lighting in bedrooms inadequate making rooms very dark. You could do with a central light. We also thought that breakfast was included so when going to breakfast the next morning we were dismayed to find this was not included. We ate at starbucks which had a surprising nice toast.
Many thanks for taking the time to share your review with trip advisor following your recent stay, obviously we are disappointed that on this occasion we failed to meet the required standards
The feedback we receive from guests is vital if we are to make improvement and my role is to ensure that through investment in the product and training and development of the team that we exceed guest expectations.
My sincere apologies that on this occasion we fell below par .
Staying here is like being in an airport waiting room just as 5 EasyJet flights are boarding for Benidorm.
Great if you like that and it is a nice hotel with some great features but just SO MUCH NOISE.
Many thanks for taking the time to provide us with feedback following your recent visit. We value your time and the information provided.
We were naturally disappointed to read that there were aspects of your stay that you did not enjoy; please accept our apologies for the shortcomings experienced on this occasion they will be reviewed by the Senior Management Team and the appropriate action immediately take.
In the meantime
We had travelled down from our home to visit friends in our home town and needed a hotel near to them.We had not stayed here before but got a 2 night stay with breakfast at a good price.I must admit that when we arrived I was a bit sceptical as there were lots of younger people arriving ,including hen parties and we thought it was going to be a disruptive weekend.We booked in and made my fears known to the receptionist and asked if she had any "quiet" rooms at the back of the hotel.After a few minutes she gave us the keys and directions to find it.After a couple of lifts and a long corridor we found our room.
Im sure she upgraded us as it was such a luxurious suite with a 60 inch TV!
When we checked out we tried to find the receptionist to thank her but she wasn't available.
One negative note,the cooked breakfast items on the buffet could have been a little fresher and warmer and warm plates provided,but overall,we were very impressed with the rooms and facilities,including a pool which was being well used even after breakfast.we will definitely return again.
Delighted to have received the review posted with trip advisor following your recent stay at the hotel and that you found the staff and facilties on offer to be of an excellent standard, we really appreciate you taking the time to share your experience.
We look forward to welcoming you back again when next visiting the area
A great night out was ruined by someone (can only assume staff) had been into our room to smoking cannabis!!!
This led to us having a sleepless night as the window was open and the fan on full blast!!
Sorry to learn that your night out was spoiled as a result of unacceptable and illegal behavior, your suggestion that it was a member of staff is course unfounded and more likely that the extraction system which is linked to other bedrooms allowed the smell to drift. The lock and cctv have both been analysed and confirm that it could not have been a member of the team.
Please accept our apologies once again