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Reviews (204)
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Traveller rating
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All reviews garth house queen elizabeth hospital university campus tv sound pleasure staying booked bed and breakfast modern hotel dealt with swiftly deluxe double room the main hotel comfy pillows few channels multi story car park wonderful hotel nice bar area check in was quick and efficient reception staff were very helpful
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2 - 7 of 204 reviews
Reviewed 19 October 2020

Booked this hotel as it was reasonably priced and located close to the venue I was attending for a training course. Well-exceeded by expectations. Extremely clean premises, rooms are well thought out with excellent amenities. The bed is even comfier than my own and I slept great! The shower is very relaxing - high pressure. You have full control over the room heating and it gets very warm very quickly. Room service is prompt. The breakfast was delivered to my room (due to limited numbers allowed in the restaurant area to remain Covid-19 secure). It arrived at exactly the time I had requested and was delicious - great full English. Something not widely advertised by the hotel (or that I had seen) is that you get full access to gym and swimming pool facilities on the university site whilst staying with them. Didn't expect such a relaxing, enjoyable few days - 5 stars.

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
1  Thank SunnySands22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Metcalfe, General Manager at Edgbaston Park Hotel and Conference Centre, responded to this reviewResponded 21 October 2020

Dear SunnySands,

thankyou for taking the time to leave your feedback following your recent visit. I was delighted to read that you enjoyed your stay whilst on your safety course and the team and I look forward to welcoming you back to the hotel again soon.

kind regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2020

As part of Health & Safety training this venue is a must, guy on reception so efficient (apologies for not getting your name), venue spotlessly clean, even list on back of toilet doors was a genuine record and not just signed to tick a box, food on time and a variety of hot and cold to suit all tastes. The staff were discreet and made the whole experience just work..... well done all and thank you for keeping us all safe.

Date of stay: October 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Sparkyscheeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Metcalfe, General Manager at Edgbaston Park Hotel and Conference Centre, responded to this reviewResponded 5 October 2020

Dear Sparkys,

thank you for your feedback following your recent visit to Edgbaston Park Hotel for health and safety training. I was pleased to read that you found your time with us an enjoyable and safe experience.

Thank you again for your comments and I look forward to welcoming back again soon.

regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2020

We have stayed at this hotel several times before although this was the first time since the new restrictions have been in place. The hotel managed the adjustments well and had adapted to allow for a pleasant and comfortable stay. The room had been thoroughly cleaned before arrival and smelled fresh. Rooms are not serviced each day as they used to be, however the staff were extremely friendly and requests for additional items e.g. tea and coffee supplies, were dealt with swiftly. The restaurant staff were exceptionally friendly and efficient; nothing was too much trouble and they even remembered our preferred drinks from one morning to the next. I would be happy to stay there again.

Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank Liz4440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Metcalfe, General Manager at Edgbaston Park Hotel and Conference Centre, responded to this reviewResponded 5 October 2020

Dear Liz,

thank you for taking the time to leave your comments following your recent stay. I'm glad that you found the adaptations we have made appropriate and that you had a pleasant and comfortable stay.

I do hope that we can welcome you back to the hotel again soon.

Regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020 via mobile

I organised a birthday surprise for my partner and Elena from housekeeping decorated the room it was decorated so wonderful words can not describe how good it was We were so happy it looked stunning. It was perfect, I was so shocked ,yet so jealous i wished it was my birthday. We stayed for one night at Garth house the room was well presented and VERY clean we loved it, wish i had booked for 2 nights. I would defo be coming again. Elena even double checked we were happy and came over before her shifted ended. Excellent customer service. The next morning we had breakfast, Roberta was extremely helpful, there was a issue with my eggs, she got them replaced, she kept coming over to ask if we needed anything else, she was fantasic and baby bump was defo well fed haha, she seemed like the only staff member that wanted to make sure the guests were comfortable and happy she was up and down while the other staff were mainly standing around chatting. We felt like vip guest thanks to Elena and Roberta excellent job ladies we lovedddd it. My boyfriend was so happy and enjoyed his stay so thank you.. he keeps asking when are we going back though , but defo 5 stars and we will be back xxxx

Date of stay: September 2020
Trip type: Travelled as a couple
Thank sunshine_06_92_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Metcalfe, General Manager at Edgbaston Park Hotel and Conference Centre, responded to this reviewResponded 5 October 2020

Dear Sunshine,

thank you for taking the time to leave your comments following your recent stay at our hotel. The team and I were delighted to ready that you enjoyed you Birthday surprise and we do hope that we can welcome you back to the hotel again soon.

kind regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2020

Excellent couple of days, we were really looked after by the staff, special thanks to Billy Harris for booking us in and being really helpful and also taking the time to show us around, our room was clean and spotless and the big deep bath was a great way to end the day, looking forward to returning in the future.

Date of stay: September 2020
    • Location
    • Rooms
    • Service
1  Thank chrishG4100RE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Metcalfe, General Manager at Edgbaston Park Hotel and Conference Centre, responded to this reviewResponded 28 September 2020

Dear Chrish,

thank you for taking the time to leave your comments following your recent stay at our hotel. I was delighted to read that you had a good time, the team and I look forward to welcoming you back again in the future.

Kind regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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