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All reviews tram stop city centre car park waffle maker minute walk sofa bed broad street nice bathroom the air conditioning walk in shower new street saturday night good nights sleep booked this hotel yogurt stayed for one night member of staff
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Reviewed 27 October 2020

So a one night stay was enough at this Hampton, positive side being that the hotel is right by St Paul’s Metro station and a very short walk. Some people have stated that the tram can be heard in the room but this should be the least of your concerns (and in fairness I never heard it at all). Check-In was fine and friendly enough and the room allocated was the standard Hampton Room with the usual features. However literally just along the road is a cheap off licence and upon returning to the hotel later that night, the youths buying alcohol were making a nuisance by coming into the hotel and playing with the lifts (which are not card control). However it’s the paper thin walls and cheap construction with no noise insulation that really disturbed our night, room next door clearly had more people than should have with door slamming, screaming and hallway noise, Nelly the Elephant and her family in the room above stomping away meant that a room swap near midnight had to be made - only for morning noise from another room start up - Ugh.. No hot breakfast is available (even though the bar is open during the afternoon and evening) and a food bag is left outside your door. The contents of which leave a lot to be desired and most of which was left, far far below the quality that is normally served. Checked out early as couldn’t bear to be in the room any longer. Still waiting on manger to contact myself despite broken promises and useless Hilton Customer Services - Actually just avoid this particular Hampton and stay elsewhere...

Date of stay: October 2020
    • Location
    • Rooms
    • Service
3  Thank TravelsRwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Soler, General Manager at Hampton by Hilton Birmingham Jewellery Quarter, responded to this reviewResponded 8 April 2021

Greetings TravelsRwe,

I am so sorry that external noises disturbed you during your stay and please, accept my apologies if this issue was not attended to as quickly as it should have happened. In the future, if you do stay with us, please let the front desk know if you are being annoyed and they will be more than happy to assist you. Please don't hesitate to email us directly for any further assistance at BHXBN_hampton@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020 via mobile

Spent a night in this hotel. As others have found security at might is basically non existent. Doors left open all hours with non residents coming and going at all hours. Minimal (1) staff member plus a useless security guard at night ! People in rooms who should not be in the hotel so had to move rooms at midnight ! Hilton should have more staff on. An off licence next to the entrance selling cheap alcohol only makes matters worse. Agree with others... no breakfast served due to Covid-19 yet bar open all day ! Bagged excuse of a breakfast dropped ( yes literally ) outside the room, not fit to eat ! Don’t ask for a call back from the hotel as you will be waiting and waiting .... they do not honour their promises either....after staying in many great Hampton Inns around the world this has to be the most unsafe and worst. There are many better hotels who will really value your business in Birmingham so I would suggest looking elsewhere.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank peterbC8150KU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Soler, General Manager at Hampton by Hilton Birmingham Jewellery Quarter, responded to this reviewResponded 8 April 2021

Thank you for choosing to stay with us at the Hampton by Hilton Birmingham Jewellery Quarter and for taking the time to share your experience with other travelers.
Please, accept my apologies for any dissatisfaction you experienced during your visit, we have had taken note of this, and although we do experience technical difficulties, we have placed this as a priority and have resolved this issue. Unfortunately, we do not control people's whereabouts, we ensure your safety is our number one priority. I know the breakfast is not your ideal full breakfast, however, we have tried to provide a reasonable breakfast within government guidelines.

I am sorry if the variety of food offered for breakfast did not meet your expectations. I have shared your comment with the relevant department to check if any improvements can be made. Should you need any further assistance, please feel free to email us directly at BHXBN_hampton@hilton.com

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Reviewed 23 October 2020 via mobile

Arrived early evening and had a smooth and attentive check in good customer service. Rooms are a bit on the smaller side but clean and well maintained. Upon checkout again attentive staff smooth check out. Overall a great quick stay.

Date of stay: October 2020
Trip type: Travelled with family
3  Thank mani_gla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Soler, General Manager at Hampton by Hilton Birmingham Jewellery Quarter, responded to this reviewResponded 8 April 2021

Thank you for choosing Hampton by Hilton Birmingham Jewellery Quarter as your place of choice and for taking the time to leave such a remarkable review.

Your positive review will be shared with the entire team, so we can continue to take pride in serving you.
We look forward to welcoming you again in the near future.

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Reviewed 12 October 2020

We stay at Hilton hotels often but I do forget the Hampton brand is the bottom rung of their chain. Compare it to an Easy Hotel or Ibis budget. This hotel is no exception. We chose to spend a Saturday night.

On arrival, we asked where the nearest car park was, and we were advised to stay at the NCP 1/3 mile away at a cost of £10. However, we found a car park at the back of the hotel for £6.00 for 24 hours. Guessing the hotel is on commission with NCP.

Once we were allocated our room, we found the window was a narrow slot in the corner of the room looking at a brick alleyway and no other natural light. We switched rooms to another room with a slightly larger window. When you look at the hotel from outside, it appears there was a shortage of glass when the hotel was built as all windows at the rear of tiny compared to the room size.

The room was ok. Whilst there was a kettle, the 1 coffee sachet and 1 tea bag were hardly adequate for a double room.

The main problem was the thin walls. We had a mother and child at the side of us and the mother allowed her child to run up and down their room which echoed into ours. The noise was so bad we requested to move rooms again. (this was after 4 hours of the noise). Reception were initially not helpful and took the side of the noisy neighbour. Only when I went to reception and said I want another room or I am moving to another hotel, did the relent. We were moved 2 doors up from the noisy room yet even then we could still hear the thudding of the child running (although not so loud).

The whole night was completed by the absolute rubbish served for breakfast in a paper bag outside our door. Due to COVID, normal service could not happen so instead we got the equivalent of 80p of long-life poor-quality food. A piece of rubber cheese, defrosted bread-roll, long life orange drink, couple of satsumas. hardly a Hilton breakfast. We didn't even bother to eat it but went into town for breakfast. Funny how the hotel can't do breakfast due to COVID, but the bar was fully operational.

If you want a cheap hotel room with no frills, average customer service and essentially no breakfast after a noisy night, then this is the hotel for you. We will never book a Hampton again.

Date of stay: October 2020
    • Value
    • Location
    • Service
1  Thank Carl-Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Soler, General Manager at Hampton by Hilton Birmingham Jewellery Quarter, responded to this reviewResponded 8 April 2021

Greeting Carl- Darren M,

Thank you for choosing to stay with us at the Hampton by Hilton Birmingham Jewellery Quarter.

On behalf of the hotel, please accept my apologies for any dissatisfaction you experienced during your visit. Your detailed review showed that you were unhappy with some aspects of your stay. Firstly allow me to highlight we do not get any commissions on parking, however as a hotel entity, we want to always provide the most reasonable and best safer options. although there are many on-street car parks, The NCP car park is a secure monitor parking.

It is very unfortunate that you were not happy with the room assigned and that you were disturbed by external noises. I believe that the agent who was on shift tried their best to rectify this situation as best as possible.

I am sorry if the variety of breakfast options did not meet your expectations. I have shared your comment with the relevant department to check if any improvements can be made.

Thank you for sharing your feedback as we strive to improve our service, to better serve you in the near future.

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Reviewed 10 March 2020 via mobile

Breakfast on Sunday 8th March was disgusting. Tables were filthy. Utensils were dirty and unwashed. No bacon. No bread. No eggs. Sausages were stone cold and raw / uncooked inside. Staff were clueless and not interested. An absolute shambles.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Soler, General Manager at Hampton by Hilton Birmingham Jewellery Quarter, responded to this reviewResponded 8 April 2021

Dear Dean C,

I am also sorry for any delay you experienced during your breakfast. During our peak dining times, the buffet can get busy. We want to ensure that all our guests enjoy the breakfast so that there is a breakfast tag available in our guest's rooms which informs them about the best times, to not encounter a queue. We are sorry to hear the insight of your breakfast experience.

I will also share your comments with the team to ensure every guest receives high standards of services and that we are consistent in providing great customer services and looking after our guests throughout their stay.

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