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Reviews (2,551)
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Traveller rating
841
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73
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All reviews the club lounge pillow menu car park city centre new street station two double beds air con broad street mail box good size continental breakfast saturday night christmas market full english breakfast was excellent would stay again bull ring
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Reviewed 12 October 2020 via mobile

Lovely stay at Crowne Plaza City Centre.
Staff were all very friendly and helpful if we had any questions.
The breakfast was very tasty and freshly cooked as ordered.
The location of this hotel is just perfect, walking distance to shops, bars and restaurants.
Would highly recommend and will be back soon!

Date of stay: October 2020
Trip type: Travelled with friends
Thank flisb92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2020 via mobile

Had a lovely stay in a massive 2 double bed room. The bed and pillows were amazing. Had a slight issue with shower screen leaking and slight flood, but called down to reception and instantly they came and made sure we were OK with fresh towels. Nothing was too much for the staff and gave us more teabags when asked. Defiantely recommend if visiting city as close to everything.

Date of stay: September 2020
Trip type: Travelled with friends
Thank AmyO1622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alise Bogomolova, Owner at Crowne Plaza Birmingham City Centre, responded to this reviewResponded 1 October 2020

Dear AmyO1622,

Firstly, thank you for visiting us at the Crowne Plaza & taking your time to give us a mention on TripAdvisor!

We are very delighted that your stay was lovely and pleased we have managed to sort the maintenance issue.

We are looking forward to welcome you back again- please do not hesitate to contact me directly for any future enquiries!

Kind Regards

Alise Bogomolova
Front of House Manager
alise.bogomolova@cpbhamcity.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2020 via mobile

I stayed here on Monday evening (7th) room 831 and the cleanliness from checkin to checkout was impressive. Very friendly staff especially your wonderful night manager and Maria on check out. Also your lovely lady who served me breakfast and came to give us lunch the following day in the boardroom. Your accommodation and conference facilities are superb and definitely will revisit when in the area on business again. Big thumbs up in a covid secure method way of working.

Date of stay: September 2020
Trip type: Travelled on business
1  Thank Mariajanemacree5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alise Bogomolova, Owner at Crowne Plaza Birmingham City Centre, responded to this reviewResponded 2 October 2020

Dear Mariajanemacree5,


Thank you for such a fabulous review and especially mentioning Dal, Maria & Sharon for their efforts to keep everyone safe and happy!

We are looking to you visit again!

Kind Regards

Alise Bogomolova
Front of House Manager
alise.bogomolova@cpbhamcity.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2020

As Crowne Plaza's go you know the rooms are always good, and hotels very similar, what makes them stand out is the great service you get from the team, my recent visit to Birmingham city centre was brilliant, Gemma in the bar restaurant look after us brilliantly whilst we had several meetings during the day, always happy and super helpful.

Room tip: high floor for best views of the City
Date of stay: August 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank stuarttF6949YO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2020 via mobile

Check in was smooth... Hand sanitiser and clear instructions through out the whole hotel concerning Covid 19. Room was lovely and clean and very big. Bed was so comfortable and was given many pillows which I LOVE. Staff was very helpful as-well as the house keeping team. The staff were very friendly and very helpful. Great stay at the Crowne Plaza, and Location was very convenient 3 min walk to the mail box. 5 min walk to Birmingham new street station and the city centre.

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank ru3m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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