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Reviewed 12 September 2020 via mobile

Right in the centre. This is a great place to stay staff friendly and very helpful. Apartment was massive with views over Birmingham. For car park go to Bullring centre car park you want to be on second floor to exit the right one! Very easy to get to etc! Great to be right in the middle of the town, windows open all the way!! Overall would recommend

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Gallyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Stephenson, General Manager at Staying Cool at Rotunda, responded to this reviewResponded 20 January 2021

Thank you Gallyer for your wonderful review! You must have stayed in one of our larger Clubman, Maxi or Penthouse apartments. We love the fact that the floor-to-ceiling windows open - it really adds to the experience, especially in the warmer months.

We are so delighted you would recommend Staying Cool to others.

We do hope to see you again soon when we can welcome leisure guests back again.

Best wishes

Tracey

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Reviewed 1 September 2020

Amazing trip to Staying Cool with dinner provided by the brilliant folk from the Wilderness Restaurant. All the food was excellent - so it's hard to select a favourite dish. Suffice to say, I asked for all the recipes! Not only did we have a magnificent dinner, but a perfect restorative breakfast was also brought to us the next morning. The rooms are lovely, clean, comfortable and great attention to detail. And the views from the 20th floor of the Rotunda are spectacular. The Staying Cool staff were friendly, helpful and always on hand when we needed them. Can't wait for my next trip there.

Room tip: Amazing views from the higher floors
Date of stay: August 2020
    • Location
    • Cleanliness
    • Service
1  Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Stephenson, General Manager at Staying Cool at Rotunda, responded to this reviewResponded 20 January 2021

Thanks Catherine S. The Wilderness nights were certainly a highlight of our year as well as a real treat for our guests. We really hope we can get back to doing them sometime soon, along with our other foodie events.

We can't wait to welcome you back.

Best wishes

Tracey

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Reviewed 31 August 2020

Had a fantastic night at Staying Cool with food by the Wilderness Restaurant. The food was amazing, all of it, and the views across Birmingham from 20 floors up were breathtaking.

The food was all served and delivered to our room, and we had a breakfast pack of Wilderness breakfast that we just heated up so breakfast was also delicious. Staff were really lovely. Top marks - couldn't fault it.

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
Thank DavieMossgiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Stephenson, General Manager at Staying Cool at Rotunda, responded to this reviewResponded 20 January 2021

Hi DavieMossgiel

Thanks for the top marks rating! The Wilderness nights will remain etched on our memory for years to come. We got to taste some of the dishes - sublime. Here's to the next events in 2021.

Thanks again.

Best wishes
Tracey

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Reviewed 15 August 2020

We've with with staying cool at The Rotunda many times and each time it's a joy.

Friendly staff who really care about your stay and put themselves out for you.

Great, clean apartments with everything you need with some nice personal touches... and the views.. wow!

Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
Thank PAPRIKA959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey Stephenson, General Manager at Staying Cool at Rotunda, responded to this reviewResponded 20 January 2021

Hi Paprika959

Thanks for the top billing and being a regular guest of ours - we really do appreciate your custom. Our Rotunda team blushed when they read your review but I know they try very hard indeed to look after each guest in person.

Hopefully we will get to look after you in the not too distant future now. The views are getting very lonely!

Best wishes

Tracey

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Reviewed 7 August 2020 via mobile

We stayed for 1 night for our 25th anniversary so wanted a perfect stay after lockdown. It's good but we booked the big night in deal - Dont bother as but we didn't get an upgrade, & we had no snacks as it promised. Also as our anniversary I asked for petals on the bed as a nice surprise- no none of those! and we had to find the housekeepers as we had no dressing gowns. All this pointed out on checkout. The views are spectacular and the room huge - but it's the little details that make a perfect stay and this wasn't what we found. Wouldn't stay again.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank WestMidlands1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intuon Edwards, Guest Services / Front Office at Staying Cool at Rotunda, responded to this reviewResponded 22 March 2021

Dear WestMidlands1

We’re so sorry that your stay didn't meet either your expectations or ours, We seem to have got every detail wrong. Some of it due to the ever-changing Covid-guidance and rules but most of it down to human error. We could have put most of the issues right on the night which I know isn't the same as arriving to a fully-set apartment but it should have been better. (To all future guests reading this, please do get in touch while in-house about anything you are not happy about - we really do want everyone to have a fantastic five star stay. ) Stay safe,

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