An unforgettable experience. Never felt like a hotel, more like a home away from home right in the center of Bath. Staff went beyond expectations and made our 3-day stay even more pleasant. This is the perfect haven - peaceful, relaxing, friendly... Can’t wait to come back!
1 hot bath street was an amazing place to stay. As a large group of 11, we found the central location great for easy access to venues and activities. We booked the spa package so this made the location even better.
The staff that welcomed our group were amazing and this continued throughout our stay and during the booking process. As a large group, we found the property more than comfortable and it and was spotlessly clean. We will be recommending to friends and family in the future and will be be booking with bath boutique stays next year to enjoy another great stay in this amazing city.
1 Hot Bath st is a beautiful house with the best address in the city!! We always enjoy great service from this friendly local company and book one of their properties every time we have a group visit Bath. Beautifully furnished over several floors, it offers something for every member of your family or group and always 10/10 for style, amazing professional service and top hospitality! Thank you Bath Boutique Stays X
We visited Bath for my friends Hen do and this company gave us a package to include life drawing and nightclub entry on the Saturday, and the Thermae spa on the Sunday - a package which I would say is quite unique to Hen dos. Bath is amazing and the property is in a great location. The property is nicely decorated however the company let themselves down. On the Friday night there was a lot of noise from the street however it can be expected due to its proximity to the town centre. On Saturday night we went out in town (part of the deal from the company) and apparently were too loud on our return. On the Sunday the spa were unable to store our bags and therefore we had to leave them in the property. The owners should expect this as it is part of the package which they provided. However we did not get our £350 deposit back. This was a horrible way to end the weekend and wouldn't want anyone else to experience the same! Since our visit the Maid of Honour, who booked the property, has been blackmailed by the company for her review. It is disgusting and extremely unprofessional. We have been led to believe that they have wrongly withheld the deposit from lots of other groups however the groups have been too scared to leave a review.
Our group paid £3,600 and a £350 deposit for the property.
The microwave was broken, the door knobs fell off, the bathrooms doors didn't lock the DVD player didn't work, there wasn't adequate bin facilities for a group of 14 people and the company said we left too much rubbish bagged up and placed next to the bins!
To top this off we were wrongly told that we could store our bags at the Therma spa so 14 of us lugged bags over to be sent away, we had no choice but to store them at the cafe below the property, our spa experience was then interrupted by a man calling me none stop to tell us that we needed to immediately move our bags despite the company telling us we could keep them at the spa!
Which company gave us this information?! Not a clue I'm afraid as there are three companies responsible for bookings to this property who do not communicate with each other at all. These are Groupia, Go Hen and Bath Boutique Stays.
They decided to keep our £350 deposit because of a noise complaint from the neighbouring hotel despite us being kept awake all night on Friday as people were screaming all night at the bus stop and low and behold the hotel did not complain about this.
I have been threatened by the company and they have caused me a great deal of stress and upset as well as financial ruin.
Avoid at all costs. Awful company, unprofessional and unhelpful service