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Reviews (2,549)
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Reviewed 28 April 2018

Very expensive for the quality of accommodation on offer. Given a dirty room upon check in which was changed without fuss. However over the following week the beds were not made properly, sheets not changed, carpet in communal hallway outside our door not cleaned for 3 days. The TV in the room was erratic in operation and complimentary water not replenished. On top of that you pay £15 per day for the car parking which is in short supply in the town centre hence the charges, but when you come out in the morning you vehicle is likely to be covered in a mass of seagull droppings - be warned. I was on a short work placement in Bath so tolerated it and did not make an issue. If it was a leisure trip it would have been a different story.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank lesleyamos1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 1 May 2018

Dear lesleyamos1959

Many thanks for taking the time to share your thoughts and experience with us.
I am rather disappointed to read of your experience and our shortfalls.
Sorry about any confusion caused at check-in, but glad that the team were on hand to assist and resolve immediately.
I have raised all your concerns with my housekeeping Manager, and have insisted on refresher training with the team so as to avoid any further disappointment.
I appreciate your discretion at the time, but would rather you brought the shortfalls to our attention at the time, so as to allowed us the opportunity to rectify them and ensure you had a comfortable stay.
Sorry about the seagulls, my concierge team are on hand to assist with cleaning the cars when requested to do so.

I do hope that you will choose top stay with us on your next visit to Bath, and allow us the opportunity to right any wrongs

Kindest Regards
Pash Naidoo


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Reviewed 28 April 2018 via mobile

A lovely hotel where the staff were really attentive and did all they could to help my Grandma's 80th birthday surprise go well! Our room was comfortable, breakfast tasty and the overall environment felt very special.

I would recommend taking a bedroom overlooking the car park - some of our party faced the side road and it was a tad noisy.

Stayed: April 2018, travelled with family
Thank Stefanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 28 April 2018

Dear Stefanie P,

Thank you for your lovely review, we are very happy to you had a wonderful time celebrating your Grandma's 80th Birthday with us, we enjoyed helping you create the surprise for her.

I am happy to hear you found the room comfortable and the environment special, and we look forward to welcoming you back. Please advise us when booking about the room on the back of the hotel and we will do our very best offer this for you.

Kindest Regards
Pash Naidoo

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Reviewed 26 April 2018 via mobile

It’s got it all: character, a fabulous central location, well appointed and beautifully maintained rooms, good wifi, wonderful bed linen and courteous and efficient staff. I’ve stayed here about half a dozen times now, when in Bath in business, and always look forward to it. It’s an especially nice touch to have a note and some fruit or chocolate in the room with a handwritten ‘welcome back’ note. Definitely a favourite with me.

Stayed: April 2018, travelled on business
Thank Missive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 28 April 2018

Dear Missive,

Thank you for your wonderful review, we glad you are enjoying your stays with us, we are looking forward to welcoming you back on your next trip.

Kindest Regards
Pash Naidoo

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Reviewed 25 April 2018

Staying over a long weekend with family to celebrate my wife's special Birthday was made even more special by the staff of this hotel and associated restaurant Special thanks from us all, you really do make a difference and we hope you get recognised for your effort. oh, and the weather was great as well!!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mcilrathd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 28 April 2018

Dear mcilrathd,

Thank you for your lovely review, we are glad we made your wife's birthday so special, I will pass you thanks to the team and to the Brasserie Blanc team as well.

We are so glad you got to celebrate while the weather was so beautiful.

I hope we can welcome you back again very soon!

Kindest Regards
Pash Naidoo

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Reviewed 25 April 2018

We last stayed here in April 2017 and returned to find it just as good. The room was clean and comfortable, the breakfast excellent and the staff friendly and helpful.
The hotel is in a wonderful situation, fronting on to the beautiful Queen's Square, but really central for all the attractions of Bath.

Room Tip: cheaoest rooms are at the back, no view but wonderfully quiet
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank lesley w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 28 April 2018

Dear Lesley w,

Thank you for your lovely review, I am glad to see you enjoyed your stay just as much as the last.

We are very lucky to be in the position we are within the city, we hope we are able to welcome you back very soon to enjoy the delights of Bath.

Kindest Regards
Pash Naidoo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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