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Transfer in London

It’s been great. Everything, from booking till drop off. Great service! The only thing is that we... read more

Reviewed 30 August 2018
Noelia T
via mobile
Professional and prompt service

I booked with Great Britain Cars and this was my first time and they were one of the cheapest. I'm... read more

Reviewed 4 weeks ago
AlamLondon
,
London
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All reviews heathrow airport nice car online chat friendly driver always on time driver waiting london city meeting point vehicle customs britian
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Reviewed 29 April 2018 via mobile

This company told our travel agent that the trip between airports would take 40 minutes at 8 am on a weekday! I doubt if it would be possible even at midnight but at this hour it took 2 1/2 hours. We almost missed our flight.

Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, Manager at Great Britain Cars, responded to this reviewResponded 30 April 2018

Thank you for providing us with your feedback. Having had a look at our booking history, we are unable to determine what journey you are referring to based on the details provided.

As we are unsure what journey you had undertaken, we cannot confirm an average duration of a transfer from the airport towards London area but can confirm that even a journey from Heathrow (which usually is quicker) can take an hour or even more, regardless of what day you are travelling on, purely because of traffic conditions or road closures.
We are of course sorry to hear we were unable to deliver on this occasion but do feel that some customers have come to have unreasonable expectations just because of the overwhelmingly positive feedback we receive (and this tend to happen especially when booking our standard/economy option). Regardless, we regret we weren't able to make the impression that we do on the vast majority of transfers we undertake but hope you can show understanding and give us the opportunity to show that we have no intentions to lower our standards, but only to improve these.

Kind regards,
Steve Hunt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

This was an excellent service into central London. The driver actually arrived early for our pick up and for the return journey he was waiting for us. The car was clean and the driver very polite. We would not hesitate to recommend this company.

Thank ironlatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018

Drivers were there to pick up on time, they were very nice and polite
Cars were very confortable, clean and neat
I would recommend this car service to everyone.

Thank Isabelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2018

Our pickup driver was a little late, he was not waiting at the arrival gate when we got out. But we found him and had a comfortable ride into the city and to our hotel.
When we returned to the airport, we got a great driver who was very interactive and nice. He got us to our airport hotel safely and comfortably. I would recommend this car service to everyone.

Thank Friðjón B. G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2018

At Gatwick our flight was early, so we were happy the driver was already there. Meeting though was not so easy because he was still in front of a hotel and not at the meeting point inside the arrival area. Finally we found the car after having contact via phone and SMS. The ride itself was quiet and conveniently supported by the hybrid system of the Toyota Prius, which provided enough space for father, mother and two children. Two days later the ride back to the airport, which was Stansted this time, was absolutely smooth.

Thank Businesslunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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