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“3.5 stars not 4! More than average but not very good”
Review of Chai Ki

Chai Ki
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Ranked #2,634 of 25,272 Restaurants in London
Price range: US$33 - US$79
Restaurant details
Reviewed 3 May 2018 via mobile

Went here on the request of an american who wanted a curry while in London and we were restricted to Canary Wharf as destination. Really isn’t a lot of choice and we went for this as the others we knew were not great so thought would try this newer place.

Party of 12 in the restaurant which is at the back of the venue.

The good

- dealt very sensitively with one of our party who for religious reasons couldn’t consume food. They let him bring his own without fuss (Which was fab and not sure all restaurants would be so accommodating) but also dealt amazingly with it on evening. Quite word in ear to understand where it was, when wanted it, how to plate etc
- very attentive to allergy’s and we had some odd ones across the group. Clearly highlighted on the menu what could and couldn’t be consumed to each impacted person
- very tasty food - fresh ingredients, well spiced, cooked well and nicely presented
- dealt with a corked bottle of wine quickly including replacing all the non corked stuff they had ruined by pouring into the glasses without checking - see related improvement point below though
- they had taken a deposit and had charged the card. The person paying was someone else so we had to get the original card recredited as well as paying the full bill. A bit of faff but well handled.
- table staff were very attentive and stand out service wise compared to front of house staff
- nice decor - modern and quite cool.

The could do better

- staff on door were slow to deal with our party despite standing around not dealing with others. Seemed only one of them could attend to our restaurant booking
- no one took our coats. We ended up at table with all our bags and coats and trying to accommodate them. Then eventually found someone and took what seemed an age to check them in. On way out was even worse and we ended up playing cloak room assistant ourselves
- only would allow set menu. A bit restrictive when you take into account combination of tastes in a big group.
- when will restaurants learn not to pour a new bottle of wine over an old. If it’s corked it ruins the whole glass and wastes time sorting out. Pour a little of new one and have someone taste it first.
- food portions are on smaller size but it’s enough for most. A few people did however feel shorted and wanted more. If we hadn’t of been on a set menu this would have been easier I think to deal with as could have just ordered a few extra dishes.
- modern interior means quite noisy as not a lot of material to soak up the chat in what is quite a large room.

Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 86 of 512 reviews

Reviewed 30 April 2018 via mobile

We went to this restaurant on a Saturday evening for dinner and were offered to choose between a bar menu and a restaurant menu. Upon choosing the restaurant menu we were led to a different section of the restaurant that was apparently owned by a different management and hence we were not allowed to order anything from the bar menu. We found this a bit awkward considering the restaurant is still under one name.
We had to wait several minutes until someone came to take our order. We had to ask for things 2-3 times until we got what we asked for. On several occasions we were looking around for a waiter/waitress and could either not find one or the few that were around were too busy serving other tables.
The portions were small and the price we paid was just not worth it.
I would prefer the bar menu which consists of mainly street food as i have eaten here several times now.

1  Thank Roma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

The food and variety of cocktails is great. But it is slightly on the pricey side. Nice ambience and good service.

Thank kritivalecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

My girlfriend and I are both Indian so think we have some knowledge about the cuisine. This place is awful. To make matters worse it is expensive. The chaat was too sweet and lacked flavour. The bher also just lacked flavour. To be fair the chilli paneer was nice. For mains we had a bun which was just a basic burger with a whole onion and a khorma- which I sent back as it lacked flavour.

It has a nice atmosphere but just poor food.

1  Thank Rik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018

This used to be my favourite spot but they dissapointed me today.Service was so poor that I had to wait 10 minutes for a sauce! I was not asked once if my food was okay or if I needed anything else. The waiter was rude, had no idea about the items on the menu and lacked basic manners.

I will not be visiting this place again after this experience which is a shame as this used to be a hidden gem.

    • Value
    • Service
    • Food
1  Thank Masum H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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