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“Desaster in August”

Ting Restaurant & Lounge
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2
Thu, 23/09
20:00
Ranked #1,210 of 24,029 Restaurants in London
Certificate of Excellence
Price range: US$27 - US$55
Cuisines: Asian, British
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Breakfast, After-hours, Reservations
Neighbourhood: Southwark
Description: TĪNG Restaurant on Level 35 is open for breakfast, lunch and dinner, and presents a modern British menu, whilst incorporating some of Shangri-La’s signature Asian dishes. The dishes are cooked using locally-sourced ingredients, and served within a contemporary setting of Chinoiserie design. Served in theatrical elegance, our afternoon tea celebrates the best of British classics and features a fine selection of delicious finger sandwiches, handcrafted desserts and freshly baked scones. The beautifully displayed sweet and savoury treats are accompanied by an exclusive selection of loose leaf teas, including a variety of Shangri-La signature teas such as the Welcome Tea, which is a blend of white and jasmine tea with apricot pieces. Every occasion is enhanced by 360-degree views, encompassing the River Thames, Tower Bridge, Maritime Greenwich, Canary Wharf and the historic counties of Kent, Surrey and Sussex.
Reviewed 4 weeks ago

After having been great fans of the Ting since its opening we have had one of the worst dinners in the UK in the TING mid August 21.
Three of the five main courses were totally over salted and inedible and my tortellini were hard as cardboard...a deserter for close to GBP 500 incl. a 12,5% service charge. The service was good but the normal kitchen team must have been on a Monday outing or on holiday....

Date of visit: August 2021
    • Value
    • Service
    • Food
Thank patrickG5570JO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-La London, Restaurant Director at Ting Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear patrickG5570JO,

Thank you for visiting Ting Restaurant and sharing such valuable feedback with us following your recent visit.

We are pleased to hear that you enjoyed the service from the team, however we are of course disappointed to read that the food did not live up to your expectations from the 5-course experience menu. Whilst we have not received similar feedback on the day, please rest assured, we have shared your comments with the culinary team concerned for investigation.

We hope to have the opportunity to welcome you back soon.

Kind regards,

Alan Tang
Restaurant Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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33 - 37 of 2,894 reviews

Reviewed 4 weeks ago

A really lovely afternoon. We had the set menu that was amazing! We was looked after by Jenny who was really friendly and professional. Would definitely recommend

Date of visit: August 2021
    • Value
    • Service
    • Food
Thank Y6468HOmichellew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-La London, Restaurant Director at Ting Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear Y6468HOmichellew,

Thank you for visiting Ting Restaurant and your recommendation. We are delighted to read that you loved the 3 course experience menu, and Jenny is delighted to hear that you thoroughly enjoyed her professionalism and friendliness.

We hope to welcome you back in the near future.

Kind regards,

Alan Tang
Restaurant Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A truly phenomenal experience the ambiance the staff the food but most of all the views that made the evening special. The moment we arrived the warm welcome from Gloria, to the amazing Sabrina who looked after me and my family tonight was faultless, and an superb recommendation of none alcoholic champagne by Kat and Nathanial I’ll definitely be back in the near future! A huge genuine thank you guys for a truly memorable evening.

Date of visit: August 2021
1  Thank Don_Aun95
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-La London, Restaurant Director at Ting Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear Don_Aun95,

We are glad to read that you had such a phenomenal dining experience at Ting Restaurant at Shangri-La The Shard, London.

The views from Ting are truly spectacular, and above all else it is heart warming to read that you received an amazing service from the moment you arrived by Gloria, Sabrina, Kat, and Nathaniel. We are also pleased that you enjoyed the recommended non-alcoholic Champagne.

We hope to see you in the near future for another memorable dining experience at Ting.

Kind regards,

Alan Tang
Restaurant Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had the 3 course set menu and the food was amazing!! We were served by Ketiola who was extremely friendly and professional!

Date of visit: August 2021
Thank MariaEduardaS72
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-La London, Restaurant Director at Ting Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear MariaEduardaS72,

Thank you for sharing such lovely feedback about your recent visit to Tīng Restaurant, at Shangri La The Shard, London.

It is lovely to know that you found our 3-course experience menu to be amazing, furthermore that our staff went above and beyond to make sure you had an unforgettable experience among the clouds.

We are particularly pleased to read that you were well looked after by Ketiola, who was friendly and professional, providing exceptional service.

We look forward to welcoming you back in the near future.

Kind regards,

Alan Tang
Restaurant Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

First trip to the Shard and it was great, was a bit worried that this restaurant was only on the 35 floor and that as s result the views might not be so good but they were great, especially when I went for wee, so good I had 2 wees during the trip even though I only needed 1. Food was superb. Yes it was expensive but as a one off special it was brilliant. Service superb.

Date of visit: August 2021
Thank 721abs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-La London, Restaurant Director at Ting Restaurant & Lounge, responded to this reviewResponded 4 weeks ago

Dear 721abs,

Thank you so much for sharing your fantastic review and strong recommendation following your recent dining experience at TĪNG Restaurant on level 35.

What a pleasure to read how much you enjoyed your time with us, surrounded by stunning views. Furthermore, it is very rewarding for us to know that the service you received from all our team members was superb. We will pass on your gratitude to everyone who contributed to this fantastic experience, and thank them for looking after you so well — displaying our distinctive "hospitality from the heart" which is something that we are proudly recognised for.

Thank you again for your words and we will look forward to the opportunity of welcoming you back again in the future, for more fond memories in the clouds!

Kind regards

Alan Tang
Restaurant Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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