Stayed here after a week in another hotel due to a few shenanigans when booking; but all that aside, this was a lovely hotel and probably better than the other if i am honest. Staff were extrememly friendly, kind,a nd informative letting me know of key places to see and eat in the area and even taking my bag up to my room because I checked in late but arrived at the hotel quite early. A budget option, like many central London hotels, so if you go in knowing what you're getting, you can't really complain!!