Dear Reviewer,
Saying that we have a mouse, when we don’t, is very dishonest. You made the reservation through Expedia and chose the room type and the room conditions.
You made a reservation for a compact double room. When you arrived, you were not happy with the room type you reserved. Space in London comes at a premium and as the name suggests, the room along with the shower room are on bijou side and quite snug. This is NOT confined to our hotel specifically but to London in general. I believe you are not familiar with London accommodation in our category of hotels.
You came to reception, and we offered you an alternative. As the alternative room was not to your liking, YOU decided to leave. You only dealt with one receptionist, so I am not sure why you have indicated that the manager, owner and other staff were present, as we were not. A fabrication no doubt to exaggerate your opinion. Now you have posted this review and sought to vilify us by making these accusations.
The vast majority of guests these days reserve hotel rooms based on reviews and are price driven. Yes, the Hilton Hotel is just around the corner. But as I suspect you made the reservation with us based on a more modest budget. We offer the best location and our rooms, though bijous are very well appointed. We pride ourselves in offering standards far and above the norm. To make such an accusation is deplorable on your part.
As for the “whole building violently shaking every 5 minutes”, this is yet another fabrication to highlight your discontent. We are located 100 metres from Paddington Station. The pay-off to be being so close to Paddington (and indeed 15 minutes via Heathrow Express to Heathrow) does mean you will hear the trains. But this is not confined to Tudor Court Hotel alone, but to the whole area. Again, I don’t think you are familiar with what an urban London hotel is like.
To reiterate, our rooms though small are indicative of the size of rooms in our category of hotel classifications. As we offer excellent value for money, and as such you cannot then expect to be given a palatial room. Our rooms are well appointed and yes, we do provide COMPLIMENTARY SHAMPOO & SOAPS.
I think you may have a distorted understanding of what we offer. I can certainly assure you our standards are over and above the norm. Therefore, as you offer no expertise of London hotels, your opinions will be discredited (the sheer force of your opinions indicates your frustration and anger). You do not need to take out on the hotel but should take a moment to realise that you are at fault.
We shall not be undermined by your lies. I’m not sure if you are writing about us, Tudor Court Hotel, but overwhelmingly most reviews are considered very good or excellent. All I can deduce from your review is that it does not resonate with other guests who have stayed with us. Next time please be aware of the type of establishment you wish to stay in.
