This is a tired hotel that got a low-budget facelift in the 90s. The whole place is dirty and run down. The walls are paper-thin, making it difficult to sleep. The reception manager was curt and unkind. I did not feel welcome.
I will never stay at The Soho Hotel again.
J
We stayed one quick night on our way back from vacation in Greece before heading home to Canada. While we did not have time to experience many of the hotel amenities we found the service here to be outstanding. From the website I was not sure how I would feel about the "country cottage" style of the decor but I loved it, unique, tasteful, very special. The room was in perfect shape. The location is great with many great restaurants very close by in a vibrant neighbourhood. The kids loved the cookies and milk waiting for them at bedtime. We will be in London for a few nights next summer again before heading off on our next European vacation and I would love to spend more time here then.
Great hotel and service! Elegant comfort! The design and decor made you feel like you were staying at a lovely elegant, yet unpretentious home. Perfect location for the theater! The concierge team was wonderful. They responded to emails promptly and assisted with bookings.
We have been coming to The Soho on Richmond Mews for years and it just keeps on getting better. This is one of the BEST managed and run hotels that we have ever stayed in (and we travel a lot), The staff are unfailingly helpful and polite, plus on more than one occasion staff members told us that this was a great place to work and they were well treated and it showed.
The room we had was a typical Kit Kemp with the decorations and one of the things that first attracted us to the hotel here (and in New York).
Special thanks to Georgiana who made our breakfast interesting and fun. If you have Georgiana as your server you are lucky.
If I have one little thing on my wish list it would be to ask that the room had a tea and coffee station in it.
Well, I’m writing this review simply to reiterate the raves I gave the hotel a year ago this month, This is our third visit of the year. And the hotel doesn’t disappoint. In fact, our returns simply reinforce in our minds the excellence of everything here.
Since the hotel takes note of guests’ preferences, no request for any special detail is needed when they return , it’s all automatic.
For example, be it hypoallergenic pillows, or extra hangers, or anything else they might choose.
All of those things simply reappear magically.
And the hard-working staff now so familiar, feels like family, as we are greeted so warmly and welcomed with enthusiasm.
The hotel simply ‘gets it , like old money not needing to show off with any exhibitionism.
It just simply IS so cool and classy, not self-conscious or stuffy.
We love it here.
The place runs like a well oiled machine at the highest of standards guaranteed by general manager, Jason Phillips , and if anything is amiss, it gets fixed in a flash!
Bibbedy, Bobbedy, Boo…like having a magic wand… if only the world outside ran like this sanctuary we’d all be better off!
were as well runoperated
