We had booked in for a spa day and had a call saying the Jacuzzi was broken and were waiting for a part.
They offered us a free pudding as well as the 1 course and prosecco.
I had booked a massage for my wife and I as had a hospital appointment we were due to have it between 11 and 11:30 but it overran and missed it. I phoned to say I felt quite unwell and they said not to worry and just get there when we could. So got there and they pushed it back. It was absolutely amazing.
Would definitely return. Loved it and they were very attentive.
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