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Review Highlights
Tiny place

I was given the spa virgin experience for Mother’s Day by my son and family and was looking forward... read more

Reviewed 21 September 2018
Sevenoaks, United Kingdom
via mobile
Spa day with Prosecco Lunch

I had a voucher for a spa day with Prosecco lunch for two people. This included use of the spa... read more

Reviewed 2 June 2018
via mobile
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Reviewed 17 August 2017

I booked through Groupon with a deal for two people for 1 hour treatment each. I called to confirm it was booked in for two people beforehand and was assured it was. Arrived there on the day and only had one person booked for one hour. After an hour of trying to figure out a resolution they could only offer half a hour treatment each. They said we could book another day for the other one hour treatment to be received, so we did. After calling three times I still have not received my confirmation booking so I am already uncertain it is booked. Called today and now been told this booking is only for half an hour, not the full hour as promised. They are supposed to be sorting this out and giving a call back but we'll see if this happens.
So I am very much not impressed with their admin services - very unreliable.
The spa itself was ok, nothing special. They did not have any towels available which was very unhelpful considering they give everyone pool access.
Overall I would not come back here nor recommend to anybody else.

Date of experience: August 2017
Thank jordangeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

Like many others on here I had received a voucher for a spa day and champagne lunch at the montcalm, and was looking forward to a nice meal and a treatment or two in the spa. I was however left hugely disappointed was still very hungry after lunch being served only a chicken breast and some green veg, I couldn't justify spending £8 for a starter/dessert. As for the spa I was under the impression that the experience included treatments, so had put off booking something with my local beauty shop, this was not the case at all. The treatments I couldn't afford ranging from £50 - £200+, which left me and my friend to use the very compact facilities, including a hot tub, very small lap pool (jets didn't work), steam room and sauna. Would not recommend this hotel for the virgin experience, left very disappointed and hungry had to stop for more food as soon as we left.

Date of experience: April 2017
Thank amyelizabeth96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2017

A gift of a 2-hour spa experience with prosecco lunch was bought for my daughter and myself and we were much looking forward to a bit of relaxation and lunch in central London. The 5* hotel is ornate and opulent, the staff are very helpful and gracious. The spa, however, is a different story. It is very, very small. There were 6 people including us and it was full! The jacuzzi is basically just about big enough for 4, the green light didn't work to say you could press the 'on' button so you had to keep trying it. There were 2 tiled recliners at poolside that were cold so not relaxing. There were only 2 other recliners which were occupied and 2 seats in a dark corner. When we first entered we looked around and left the room to look for the rest of the facilities but that was it! The jets in the 'exercise pool', which I was most looking forward to having a swim against, did not work at all! The water didn't move so was consequently still and murky and was no more than 2 swim strokes long. I don not see how one could spend 2 hours in there, it was a waste of time! The ladies changing rooms - most of the lockers did not operate; it was so dimly lit, you couldn't see to apply make up; only one towel was issued for swimming, spa and showering, there was a compartment in the changing room for towels but it was empty; no robes issues so towels were wet before you even showered.
The restaurant was lovely. Although our gift was for one course there was an option to add courses, we chose a starter. The menu stated it was £15/one course; £20/two courses & £25/3 courses. We wrongly assumed adding a starter would be £5. We were charged £8 for a bowl of soup! When I queried I was informed that did not apply to our offer, very misleading. Having said that the food was very nice and the staff very attentive. To conclude I wouldn't bother with the spa and think it shouldn't be part of a Virgin experience deal.

3  Thank Jackie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017 via mobile

Voucher for spa and prosecco lunch.

Spa part was perfect - really quiet and relaxed and great service. Really clean and perfect temperature. Very good changing area. Water and magazines provided.

Lunch was extremely poor. Prosecco only good bit. Limited menu and opted for steak and paid surcharge. Steak was tiny and looked like leftovers. Burnt garlic bulb on side. Charge £5 extra for water and a tip.

I get it was a voucher but make a simple lunch or small afternoon tea instead of scrimping on main meals.

Thank nornironLondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2017 via mobile

Started off with two hours at the spa. Receptionist showed me around and provided me with slippers and a towel. Spa is very small however that wasn't a problem to me as I'm not fussed. It was very clean and the pool and Jacuzzi we really nice and warm. The chafing room got busy on my way out and I help extremely squashed. Now for the lunch. So sad because the food was nice but it took foreverrrrrr. We waited over 1 hour before our food was served and the restaurant had no more than 10 people. The staff had no idea what they were doing I wasn't even down for a reservation. All in all I wouldn't return here again purely for the restaurant and the very poor service. I wasn't sure as I saw mixed reviews before I booked but this isn't worth the time. Had to pay extra for the sides which he over charged us for and I refused to pay.

Date of experience: March 2017
1  Thank Akiema F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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