Place, service wrong on so many levels. Its a very bad place to arrive at in the rain. Reception is making me walk between apartments with suitcase in the rain.
The building was no noisy, I couldnt work or sleep at all in those 2 days.
Not recommended if you want to have a relaxing time.
It’s a good apartment. The location is very convenient with the tube station at 350 m from the apartment. There are various cafe, restaurants amd grocery stores around.
The apartment has all the amenities like washer, dishwasher, cook top etc. it has a kettle , toaster, and an oven. Ample quantities of cooking utensils etc are provided .
Negative
1: the apartments are road facing with no proper sound proofing
2. The free toiletries include only 2 bars of soap, Laundary detergent and dishwasher tablets. So whether you pay for one night or for 17 nights they will not replenish it which is a little unfair.
3. There are no quiet hour rules. People in the apartment above us would start walking with their shoes on at 5:30 in the morning and start banging doors, cupboards and dropping things . So for us sleeping was an issue
4. They do not have any king beds.
The check in was very easy and having a key to the main door and a code to the room door felt safe and secure. It had everything needed for a short trip and the area is really nice. The decor and room seemed very modern and comfortable.
Where do I start? We booked Garden Apartment (2 bed/2 bath) with Lamington Apartments at Hammersmith over 12 months ago and paid it in full 6 months ago. They contacted us to blame Booking.com that there was a double booking the day before our check-in and offered a LOVELY 2 bed apartment. This at no time was accepted. As we were receiving phishing emails about the booking and was told to ignore them by Lamington Apartments. Which we did. So, 1) We arrived to the address to check in, they were dismissive about the phishing emails - didn’t want to know about them, then we find out that the apartment was not at the address provided but was their office. The apartment they were sending to was approximately .5 mile away. We are 3 ladies (65+) who had to drag 2 bags each to the new location.
2) On arrival at the new location we find it is NOT A LOVELY 2 bed apartment and it is 4-5 flights of stairs to get to. Also, as it was on the top floor, it was extremely hot.
3) Contacted Lamington Apartments and strongly voiced our displeasure of what was provided. It was not what was advertised or what was paid for. The 2 bed unit was extremely tiny with one bathroom. It was so small you couldn’t open your suitcase in the bedrooms. They offered to send a person to assist in getting the bags upstairs, which we accepted, as it was early evening and we were left with no choice. The young man himself struggled to get the bags upstairs. We had been traveling for 4 weeks so had large bags. It was only during the strong voicing of how inappropriate the unit was did they even offer to refund the cost of what was paid for and what was offered. To date, nothing forthcoming on that.
4) the excuses that Lamington Apartments provided changed a couple of occasions to a double booking to maintenance issues. Again they blamed Booking.com. Strange that Lamington Apartments are the ones who provide information of accommodation to the third party providers.
5) Lamington Apartments don't like to take responsibility for their error. We ended up securing other accommodation elsewhere which was so much better. Lamington Apartments let us down and themselves down. Be very wary of them. What you book and pay for is not what you will probably get and they don’t care.
The apartment that we stayed in at 137 Hammersmith Grove was really nice. It had two bedrooms, a shower room, a bathroom as well as a livingroom with an offset kitchen. The condition of everything was excellent. The only slight criticism is that the garden the back of the property which our bedrooms look onto was very unkempt. We would definitely stay here again and would highly recommend it to anyone. It's a far better option than a hotel and cheaper.
