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Kellie P
Forster, Australia

Lamington Apartments - be warned

1.0 of 5 bubblesReviewed 20 Sept 2024
Where do I start? We booked Garden Apartment (2 bed/2 bath) with Lamington Apartments at Hammersmith over 12 months ago and paid it in full 6 months ago. They contacted us to blame Booking.com that there was a double booking the day before our check-in and offered a LOVELY 2 bed apartment. This at no time was accepted. As we were receiving phishing emails about the booking and was told to ignore them by Lamington Apartments. Which we did. So, 1) We arrived to the address to check in, they were dismissive about the phishing emails - didn’t want to know about them, then we find out that the apartment was not at the address provided but was their office. The apartment they were sending to was approximately .5 mile away. We are 3 ladies (65+) who had to drag 2 bags each to the new location.
2) On arrival at the new location we find it is NOT A LOVELY 2 bed apartment and it is 4-5 flights of stairs to get to. Also, as it was on the top floor, it was extremely hot.
3) Contacted Lamington Apartments and strongly voiced our displeasure of what was provided. It was not what was advertised or what was paid for. The 2 bed unit was extremely tiny with one bathroom. It was so small you couldn’t open your suitcase in the bedrooms. They offered to send a person to assist in getting the bags upstairs, which we accepted, as it was early evening and we were left with no choice. The young man himself struggled to get the bags upstairs. We had been traveling for 4 weeks so had large bags. It was only during the strong voicing of how inappropriate the unit was did they even offer to refund the cost of what was paid for and what was offered. To date, nothing forthcoming on that.
4) the excuses that Lamington Apartments provided changed a couple of occasions to a double booking to maintenance issues. Again they blamed Booking.com. Strange that Lamington Apartments are the ones who provide information of accommodation to the third party providers.
5) Lamington Apartments don't like to take responsibility for their error. We ended up securing other accommodation elsewhere which was so much better. Lamington Apartments let us down and themselves down. Be very wary of them. What you book and pay for is not what you will probably get and they don’t care.
Date of stay: September 2024
Room Tip: Be very wary - what you think you book and pay for is not necessary what you get.
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviewed 12 September 2024

The apartment that we stayed in at 137 Hammersmith Grove was really nice. It had two bedrooms, a shower room, a bathroom as well as a livingroom with an offset kitchen. The condition of everything was excellent. The only slight criticism is that the garden the back of the property which our bedrooms look onto was very unkempt. We would definitely stay here again and would highly recommend it to anyone. It's a far better option than a hotel and cheaper.

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ianbK3335CH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2024 via mobile

Location is fab. it was fab for me as I went for notting hill carnival and needed a spot extremely near by. it was important to me that I could cook for Myself as I like to feel well fed and know what I'm eating. little supermarket shops nearby were extremely helpful. goldhawk station 5 minute walk away. residents in the other apartments were polite and people around the area, also very polite.

reception building is separate to apartment which is a bit annoying when you jave lots of luggage but was no more than a 2 min walk away. you return key to this same place.
reception staff were nice enough. nothing particularly stood out about their service but they were nice!

on my arrival, I was told I was upgraded from a studio to a 1 bed. this made me extremely happy. it was much more spacious. decor was modern and there was even a little balcony area.
please be aware there is no lift. I was on the first floor and had a large suitcase but I managed just a warning to those with potentially mobility issues.

everything in the kitchen worked and was fine. the cooker felt a bit thrown in like an afterthought though. it did what it needed to though and I was thankful. there is two stairs down to the kitchen so another one to be aware of if you have mobility issues.

the only thing that makes this a 4 star is there were NO CURTAINS IN THE BATHROOM. I had to make a makeshift curtain with a towel they gave every time I was in the bathroom. this was not great. I was nervous those walking by would see me on the toilet or bathing. not okay at all.

walls are a bit thin but not enough to stop me sleeping. could just hear people going up and down stairs in the living area. I didn't hear anything in the bedroom whilst I slept.

I will book again next year! hoping I get an upgrade again. I fear the studio won't be worth the amount of money I paid now I have tasted the goodness of the 1 bed appt!

Date of stay: August 2024
Trip type: Travelled solo
Thank BLA96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2024

初めてのイギリス旅行でしたが、トラブルフリーで過ごすことができました。ハマースミス駅に近く移動にも便利で、夜は静かなホテルでした。
It was my first trip to the UK, but I was able to spend my time there without any trouble. It was close to Hammersmith Station, so it was convenient for transportation, and the hotel was quiet at night.

Date of stay: August 2024
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Review collected in partnership with this hotel
Thank hoono2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2024

What a lovely apartment with a balcony Highly recommended in a lovely area would definitely come back again

Date of stay: August 2024
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    • Service
Review collected in partnership with this hotel
Thank Amandajane0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2024

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Our flat was in an ideal location for tourists, just a 6-minute walk from Hammersmith Station, served by three train lines. Hammersmith has various shops, restaurants, and grocery stores, and the area felt safe even at night. Most tourist spots were accessible within 15-30 minutes by train. Additionally, it was just a 10-12 minute walk to Westfield London, the city’s largest shopping mall.

The flat, a typical Victorian-style apartment, was not luxurious but clean and perfectly sized for our family of four (with a teen and a small child). It featured a kitchen equipped with a dishwasher, washing machine/dryer, oven, and microwave. On our first day, we noticed issues with the dishwasher and microwave, but the staff promptly replaced them. Their office was just a minute away, so they were very responsive. Housekeeping services came once a week with fresh towels and bed linens. We were very pleased with our decision to rent that flat.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ayakoy144
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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