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Co Y

Excellent except

5.0 of 5 bubblesReviewed 15 Aug 2019via mobile
I stayed in a basement apartment with a beautiful garden with two teens for a week in late July. The apartment is well appointed. However if you have heavy luggage, be careful as there is no lift. The washer did not function at first. However the management fixed it in very prompt manners. Appreciated.

I then stayed in a studio of "Room 2" after the two teens left for summer camp. It is again very well appointed. Exceptional clean and spacious. There is lift access. My studio is on 4/F and without air con. Only an electronic fan is provided. I could not sleep well because it was too hot.

The apartments are conveniently located within 10 minute walk from the underground. It is a quiet, safe and beautiful district. If you are a vegetarian, the Gate Hammersmith is just 10 minutes away. Definitely a plus and you can't miss!

Date of stay: July 2019
Trip type: Travelled with family
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Lamington109, Front Desk at Lamington Apartments - Hammersmith, responded to this review
Responded 19 Aug 2019
Dear Chingyau,

Thank you so much for taking the time to write a review on your stay with us. Your feedback is very important to us and we value it a great deal.

I am glad that you enjoyed your overall stay with us and that you found our apartments so well equipped and located.

I really look forward to welcoming you on your next visit to London.

Kind regards,

Alvaro L.

Front Desk
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 August 2019 via mobile

Stayed for one month but had to move twice. Broken washing machine in the first apartment and cockroaches in the kitchen of the second apartment. Lamington moved us to a smaller flat with less facilities (no dining room table, only high bar kitchen surface that isn’t practical with a toddler, smaller living room area etc). Not only did it have less facilities compared to previous flats, we ended up in a flat directly in front of an extremely loud, late running and early starting, TFL tube depot. Not fun with a 2 year old who’s trying to sleep. The flat also had much narrower stairways and entrance hall compared to the previous 2 Lamington flats, which now meant I really struggled to go up and down with the pram and my 2 year old. It really didn’t seem fair that the issue was on their side but we were downgraded to an apartment that was completely unsuitable for us. Manager was not able to understand this and stated “a 2 bed is a 2 bed” Very dismissive.

Receptionist was lovely but ultimately manager did not make reasonable allowances to provide suitable accommodation for us after their problem with cockroaches and broken washing machine. Manager did not appropriately compensate us for the disruption of 2 moves and uncomfortable (to say the least) stay in a the final flat.

The last apartment was not maintained to a luxury level. The loose wood panel in the hallway fell on my daughter as we were leaving the building. She’s 2 and my responsibility, but ultimately you don’t expect part of a wall to fall down as you are taking a few seconds to put up a pram.

We were offered a move towards the end of our month stay but moving again was too much for the little time we had left and would have been further disruption for our
2year old. An appropriate move should have been organized at the time we left the apartment with cockroaches.

Not all bad as the first apartment was lovely, with well equipped kitchen and spacious living room area.

BUT 2nd apartment had a kitchen full of cockroaches and 3rd apartment definitely didn’t have a kitchen equipped to cook a Michelin Star meal as their website claims (I had to request baking tray, mixing bowl and vegetable peeler to get basics needed for meal prep) 3rd apartment not maintained to a level you would expect for luxury apartment (damp smelling bathroom, broken furniture, loose nails and screws, loose panels in wall, not all windows lock securely).

I would not book again or recommend, especially not if you have young children.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank samlr215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lamington109, Front Desk at Lamington Apartments - Hammersmith, responded to this reviewResponded 13 August 2019

Dear Christopher,

Thank you very much for taking the time to write a review on your stay with us. Your feedback is very important to us and we value it greatly.

Please let me apologise for the inconveniences you experienced during your stay with us. I am deeply disappointed that we did not meet your expectations this time. This is not the standard of service we aim to deliver and we are assessing our procedures so these type of issues do not happen again in the future.

Please let me assure you that the problem on the second apartment was a one off due to the high temperatures we are suffering in London this summer as this is the first time we have had this kind of visitors in any of our apartments.

Your comments regarding the third apartment kitchen equipment and maintenance have been passed on to the relevant departments so they can take the appropriate measures.

I really hope that these issues have not permanently tarnished your perception of our apartments and I wish you could give us the opportunity to welcome you and get things right on your next visit to London.

Kind regards,

Alvaro L.

Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2019

We stayed for 4 weeks in the Lamington in July as a family. It is important for security reasons to stay in an apartment in the 2nd floor or above as we experienced a nasty break in on our first night in a ground floor apartment. Lamington apartments were excellent and moved us but we advise all people (especially if you are staying in this area of London with children) to book their apartments on the 2nd floor and above.

Room tip: Do not book rooms on the groundflloor service apartments as they are prone to break ins
Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
1  Thank SAMUEL G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lamington109, Front Desk at Lamington Apartments - Hammersmith, responded to this reviewResponded 10 August 2019

Dear Samuel,

Thank you very much for taking the time to write a review on your stay with us. Your feedback is very important to us an we value it greatly.

Please accept my apologies for the issue you and your family experienced while staying with us. This is a very familiar and quiet neighbourhood and I am sure that your unfortunate experience was a one off as we do not usually have these kind of problems here. We are nevertheless assessing our security procedures in order to prevent this from happening in the future.

It was a real pleasure to have you with us and I really look forward to welcoming you on your next visit to London.

Kind regards,

Alvaro L.

Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2019

Previous reviews sum up our experience at the Lamington Apartments. We had plenty of room to spread out and enjoyed having a washing machine to use. My only disappointment was the tiny narrow single beds that are not that comfortable for an adult due to the very narrow size. Also we had an issue with the lack of insulation between us and the apartment upstairs as we could hear them talking and walking around at night which meant disrupted sleep every night. Apart from these two issues everything else was great. Loved coming home to a quiet residential street after a busy day in the city. Staff were all great to deal with and were very helpful.

Date of stay: July 2019
1  Thank Flyer06490649315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lamington109, Front Desk at Lamington Apartments - Hammersmith, responded to this reviewResponded 23 July 2019

Dear Guest,

Thank you so much for taking the time to leave a review of your stay with us. Your feedback is very important to us.

I am so glad that you enjoyed your stay with us so much. It was a real pleasure to take care of you. Thank you for your kind words about our staff, I will make sure I share them with the rest of the team.

I really look forward to welcoming you on your next visit to London.

Kind regards,

Alvaro L.

Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019

Loved everything about it except the lack of lifts. Concierge and luggage storage at on street level office next to apartments. Fully equipped, comfortable beds and equidistant from Hammersmith and Goldhawk Station makes commute to central easy. Will stay again.

Room tip: No lifts, not suitable for those with mobility issues.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank wonder-luster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lamington109, Front Desk at Lamington Apartments - Hammersmith, responded to this reviewResponded 11 July 2019

Dear wonder-luster,

Thank you very much for taking the time to write a review on your stay with us. Your feedback is very important to us and we value it a great deal.

I am so glad that you enjoyed your overall stay with us and that our location was so convenient for your needs. I will make sure I share your comments about lifts with the relevant department.

I really look forward to welcoming you on your next visit.

Kind regards,

Alvaro L.

Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

A variety of accommodation available with prices to match. We have stayed at two appartments both clean and well appointed. Close to Hammersmith Broadway and many eating places and bars. We had an issue with our first room which was no fault of the company. They were very understanding and relocated us to another bright apartment. Matthew showed great empathy and professionalism as did other staff that helped us. Definitely stay again.

Date of stay: June 2019
1  Thank genevieve m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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