First the good stuff: The location is great with the Hammersmith tube station nearby and lots of restaurants nearby. However, our apartment had constant issues with the hot water and the washing machine. The hot water didn't work at first. We were able to troubleshoot it ourselves and get it working but then it stopped again in the morning (just in time for showers!). We called the reception desk and they responded promptly but said everything should be working okay, but it wasn't. They said they would send a maintenance person in during the day to fix it. When we got back that evening, we still had to manually reset the boiler with a pen to get hot water. This was the case for the remainder of the stay; we needed to constantly check the status of the boiler to see if it failed and when it did we had to reset it manually with a pen. We had similar issues with the washing machine. I'm sure many of their apartments are just fine but we had nothing but trouble with ours.

Very clean, quiet and well appointed. Did not realize it was a 4th floor walk-up when booked but we managed! Convenient to 2 tube station with restaurants walkable. Felt safe walking in the area even at night- as 2 older couples.

Had an excellent stay - due to a mix up our apartment had two double beds ( not ideal with 2 adult children with us) The team were superb and moved us (literally as all bags were taken for us) to an even better apartment the next morning. The team were terrific- as was the apartment and I’d definitely stay here again. Many thanks