We didn't get the room we booked. The AC was not working & the smell because it was broken was terrible. The bed was very hard, we left with back pain... Also the room wasn't cleaned properly - there were many hairs in the bathroom & the room itself which was very unsanitary. We straight away filed a complaint & we got a small reimbursement via Booking.com within two hours, which left us with a weird overall feeling and the suspicion that the owner knew that what he had done was wrong.

We have just returned from a four day stay at Space Apart London. Upon looking at the photos of the apartment we were excited to stay. Booking in was pleasant but we were shocked at the lack of space for three in the apartment. The air conditioning did not work. The TV was unwatchable due to the reception and the kitchen tap was hardly usable. To call it an apartment was a bit far fetched. We left the tag on the door two days were we expected clean towels etc but this was ignored on both days. I am sorry to say we will not be returning

irst piece of advice make sure the room has AC. We went to this hotel a week ago and had rented two rooms. One of the reasons we chose this hotel was the fact it had air conditioning. When we arrived we noticed one room did not have AC. We asked and were told it was broken and on Monday the part would come in and it would be fixed. Monday came around and the AC remained broken. I spoke to the manager Avnis and he told me the whole place was without AC. I immediately told him this was not true as one room had it. I asked him why were we not told this ahead to decide whether to continue with the reservation or not. He then began to complain about how his luggage had been lost the prior week when returning from Turkey. I was dumbfounded as I could not believe he was bringing up his own issue. I reminded him we were his clients and not there to have pity for his personal issues. He basically told me to complain to booking.com for this