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Jean P
Miami, Florida

No air conditioning even they advertise having AC

2.0 of 5 bubblesReviewed 1 Aug 2022
irst piece of advice make sure the room has AC. We went to this hotel a week ago and had rented two rooms. One of the reasons we chose this hotel was the fact it had air conditioning. When we arrived we noticed one room did not have AC. We asked and were told it was broken and on Monday the part would come in and it would be fixed. Monday came around and the AC remained broken. I spoke to the manager Avnis and he told me the whole place was without AC. I immediately told him this was not true as one room had it. I asked him why were we not told this ahead to decide whether to continue with the reservation or not. He then began to complain about how his luggage had been lost the prior week when returning from Turkey. I was dumbfounded as I could not believe he was bringing up his own issue. I reminded him we were his clients and not there to have pity for his personal issues. He basically told me to complain to booking.com for this
Date of stay: July 2022
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Info spaceaparthotel, General Manager at Space Apart Hotel, responded to this review
Responded 26 Aug 2022
Dear Jean,
I'm truly sorry to hear that you did not enjoy your stay with us.
Your review helps us to improve for the future, and I thank you for taking the time and share your experience with us.
I will do my best to improve on the negative points you have highlighted out for us.

Kind regards,
Avni
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 April 2022 via mobile

The apartment was small but modern and clean, and the staff were very friendly and helpful - but hands down the best thing about this place is the location. Set in a lovely, quiet residential area, only a couple of minutes walk from Bayswater Tube Station. I wouldn't stay anywhere else again on visiting London.

Date of stay: April 2022
Trip type: Travelled with family
Thank 70AlisonW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Info spaceaparthotel, General Manager at Space Apart Hotel, responded to this reviewResponded 18 April 2022

Dear Alison,
Thank you very much for sharing your positive impression. I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience.

Best Regards from the entire team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2022 via mobile

The hotel is ideally located, close to all amenities and tube stations. The room itself was very comfortable, impeccably clean and equiped to a high standard (dishwasher, washing machine, etc). As for the staff, they were all incredibly friendly and helpful, but also discreet. I stayed there for two weeks and could not recommend it enough.

Date of stay: February 2022
Trip type: Travelled solo
Thank TessEff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Info spaceaparthotel, General Manager at Space Apart Hotel, responded to this reviewResponded 11 February 2022

Dear Guest,

Thank you very much for reviewing your recent stay at Space Apart Hotel.
We really appreciate your comment and we are all so glad that you felt well looked after.
It is a pleasure to know that we have been successful in giving the best customer service.

Thank you very much for sharing your positive impression.
I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience.

Best Regards,
Avni Gashi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2022

Very recommended. We stayed in a double bedroom for few days in London early Jan 2022. The room was amazing; comfortable and well-equipped with everything we needed. I can say that this is the an excellent value for the money. The staff were super friendly, especially Mr. Avni who was very welcoming and of great help. Location is perfect. We haven't tried the food though. The experience was fantastic and we would definitely return back in our future visits.

Date of stay: January 2022
    • Value
    • Cleanliness
    • Service
Thank 221umhh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Info spaceaparthotel, General Manager at Space Apart Hotel, responded to this reviewResponded 31 January 2022

Dear Guest,

Thank you very much for reviewing your recent stay at Space Apart Hotel.
We really appreciate your comment and we are all so glad that you felt well looked after.
It is a pleasure to know that we have been successful in giving the best customer service.

Thank you very much for sharing your positive impression.
I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience.

Best Regards,
Avni Gashi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2022

Highly recommended. Great location. Offered an upgrade without asking. Very kind staff. Mr. Avni has been great help and was very accommodating.

The suite was spacious with a decent street view. Appliances were working fine and the toilet was clean and tidy. The bed and sofa were good but a little old. WiFi was fast and reliable. Very recommended.

Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
Thank T5570KDalexj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Info spaceaparthotel, General Manager at Space Apart Hotel, responded to this reviewResponded 31 January 2022

Dear Guest,

Thank you very much for reviewing your recent stay at Space Apart Hotel.
We really appreciate your comment and we are all so glad that you felt well looked after.
It is a pleasure to know that we have been successful in giving the best customer service.

Thank you very much for sharing your positive impression.
I hope your business or just a leisure opportunity will bring you back to us on a next occasion, so that we will try to let you have an even better experience.

Best Regards,
Avni Gashi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2022 via mobile

We stayed here over New Years weekend and thought the room was in an excellent location and great value for money. The staff were friendly and rooms were well equipped with cooking utensils/a mini kitchen. There was some noise outside in the middle of the night - but it was central London on New Year’s Eve!

Date of stay: January 2022
Trip type: Travelled as a couple
Thank lucyrhay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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