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All reviews westminster abbey big ben fullers pub great location st james park london eye fresh milk tube station the ground floor within walking distance full english breakfast mini fridge would stay again central location thames slippers
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Reviewed 21 September 2014

Excellent facility , Great location , and superb Staff !!!! We started by asking Staff questions before we arrived and they were responsive & helpful in every way !!! Pub food & service was also outstanding . You are to be commended for the Staff at the Sanctuary House ....have never had a better experience !!

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Rebelrpr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, Westminster, responded to this reviewResponded 3 October 2014

Dear hotel guest,

Thank you very much for your delightful review. It is wonderful to hear the appraisal that you have given our staff for their hard work and dedication and I will most definitely will be passing on the message. I hope that our great service and central location will mean that we will be seeing you soon.

Kind regards,

Sol Yepes, General Manager

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Reviewed 19 September 2014

MY husband and I stayed 4 nights at the Sanctuary House and enjoyed it very much. We had room 304. Our room was ready when we arrived--we got there in the early afternoon. The room had good space and the bathroom was nicely laid out. The location could not be beat for sight-seeing. The St. James's Park Tube station was just down in the next block. There was a Pret A Manger just down the street which was nice for a quick inexpensive breakfast. We ate in the pub for dinner one night and we tried the full English breakfast one day. The food was good at the pub but the kitchen closes at 10 PM. We came in late after a tour one day and a show the other day and we could not get dinner. There were not a lot of other dinner options close by. The floorboards squeak which I didn't like but that was a minor thing. Overall we had a good stay and we would stay there again.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank ofallongirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, Westminster, responded to this reviewResponded 13 February 2015

Dear hotel guest,

Thank you for taking the time to review our hotel.
One of our most unbeatable assets is, of course, the location that we are in and I am glad that you also found the area convenient for travel and a fantastic place to go site seeing. Thank you kindly for noticing the effort that is put into the layout of our rooms. We always hope that we are offering everything that our guests would require within the rooms to ensure that you are comfortable during your travels.
I am deeply sorry that you were not able to have dinner with us some nights. Our kitchen does indeed close at 10pm, however there should always be some sandwich options available and I do hope that these, at the very least, were offered to you. Our staff are always there to help guide you to other restaurants that open that little bit later.
I am glad that, overall, your stay with us was enjoyable and I genuinely hope to see you again soon.

Kind regards,

Sol Yepes, General Manager

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Reviewed 16 September 2014

Arrived from Gatwick Airport, took a taxi to the hotel from the train station in London, was about 8 pounds, worth it! Very quaint hotel with great location! Love the wooden squeaky floors, makes it feel like you are at home, Friendly staff greeted us, needed to dry clean by shirt and suit and they offered to bring it for me, that was kind of them. The room was nice, not small for a London hotel, I have stayed in boxes before and paid more. There is no breakfast at this hotel unless you want to pay for one. room was clean and had everything you needed. bathroom was also good, just one or two things that looked like they could break soon. all in all a great smaller hotel in great location with friendly staff, you give up amenities of the hotel cause of the location so don't expect and swimming pool or spa, you are not there for that!

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank oliviergilmartin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, Westminster, responded to this reviewResponded 8 October 2014

Dear Oliver G.,

Thank you for your lovely review. It is excellent that the charm of our hotel and the friendliness of our staff made you feel at home during your stay.
Being a more charismatic hotel with thirty four appropriately sized rooms, we take great care and pride to offer as many amenities we can to every room to give them a warm comfortable feel. I do greatly appreciate how you have noticed our hard work.
We hope to see you again soon.

Kind regards,

Sol Yepes, General Manager

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Reviewed 13 September 2014

This hotel was a good choice for our 5 nights in London. We had a superior twin room - 201 - which was right next to the lift. We feared it would be noisy, but there was only a little extra noise in the mornings with guests checking out and wheeling their luggage past the door. The interior-facing room had a view of rooftops and the windows of office buildings, but no street noise, of course. The room was a little smaller than we had expected, but the bathroom was a good size, and the air conditioner worked great.

The location is OK, as far as I'm concerned. It's very central, but not as central as the Charing Cross area, where I've stayed before. The Tube station is served by just two somewhat overlapping lines, for example. There are some nice, non-touristy pubs and restaurants in the area south of the hotel, on the other side of Victoria St., and a Pret just up the street.

The staff were very friendly, and very accommodating. They loaned us a converter plug when my friend forgot hers, and they fetched a bottle opener from the pub rather late at night and brought it to our room (they left us two bottles of complimentary Fuller's beer, but no way to open them).

The price was very reasonable, all things considered, and I would definitely recommend this hotel.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank SoOnTarget
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, Westminster, responded to this reviewResponded 8 October 2014

Dear hotel guest,

Thank you for your nice review.
It is wonderful that our staff were friendly and helpful throughout your stay and it means a lot when our customers notice the hard work they put into making sure we offer the most competitive rates in our area.
It is lovely that you had such a comfortable stay with us and that all our facilities were more than satisfactory.
We hope to see you again soon.

Kind regards,

Sol Yepes, General Manager

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Reviewed 2 September 2014

This hotel is in the best location. Walk out the front door and take about 20 steps and you are nearly at Westminster Abbey. Everything else is within close walking distance - metro, Buckingham Palace, Big Ben. The staff were very helpful and would print out any directions that you required. It was extremely clean and had a night-time turndown service which included a chocolate on your pillow! I would have marked this hotel Ëxcellent if it had a refrigerator in the room but apart from that everything else was highly recommended.

Room tip: All rooms seemed to be about the same. We were on the first floor but didn't get any street noise or hotel noise at all except for the squeaky floor boards. We are talking about an older style property so that is to be expected.
Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank KesAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, Westminster, responded to this reviewResponded 13 February 2015

Dear hotel guest,

Thank you for your lovely review.
It is a pleasure to hear that our rooms had almost everything that you needed for your stay. We aim to provide a good selection of amenities in order to make all guests feel as though they can treat the hotel like home. Fridges are provided in certain rooms within the hotel, so should you wish to stay again, please contact us directly and we can certainly arrange a room with a fridge for you.
Despite that one little niggle, I am glad that you still had a fantastic time at our hotel and that you found our staff most helpful.

Kind regards,

Sol Yepes, General Manager

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