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Reviewed 3 May 2018 via mobile

I was excited to stay here based on their website but sadly my check in experience with staff was not a good one and my stay went downhill from there......a toilet that wouldn’t flush and had to be fixed a total of 3 times in a 4 day stay, bathroom lights that surged on and off continually, being woken up at 9.30 am by housekeeping actually in the room cleaning and who didn’t leave when I jumped out of bed startled.......one of the worst hotel experiences I have had.

Stayed: May 2018, travelled solo
2  Thank thaligrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James London, Curio Collection by Hilton, responded to this reviewResponded 4 May 2018

Dear thaligrace

Thank you for taking the to provide us with your review following your recent experience with us.

With regards to the issues raised, it is unacceptable and not the norm for the type of the service that we provide to our guests. Be assured that we are taking the matter very seriously and have taken all the necessary measures to prevent this from happening again

Please rest assured that I have passed on your comments to the Front Office Manager and Executive Housekeeper, who would like to thank you for your feedback and will ensure that thorough re-training is given to all staff as we are constantly trying to improve our services.

We very much look forward to welcoming you again soon.

Kind Regards

Suzaan Evans
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

Very nice hotel, friendly staff and spacious room (kingsize bed). Breakfast was also very good. Only downside was the cleaning (as it is so often...). Not entirely clean in corners and under furniture.
Overall it was an excellent stay anyway. The location couldnt be better!

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Hotellgrevinnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James London, Curio Collection by Hilton, responded to this reviewResponded 4 May 2018

Dear Hotellgrevinnan

Thank you for your recent feedback about your experience with us.

We are delighted to see that you had a positive stay with us, nevertheless I can see that some parts of your stay were not completely satisfactory.

Rest assured I have passed on your feedback to the relevant departments.

I sincerely hope that this will not deter you from choosing to stay with us again in the future.

Kind Regards

Suzaan Evans
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

This was my first time overseas and this hotel was absolutely incredible. My wife and I decided to go to England for our 10th anniversary and we had the best trip we’ve ever had. My brother and his wife had stayed here in 2014 and they said how wonderful this hotel was. They were definitely right by saying what they said. That made our decision in where to stay so much easier. The staff at this hotel was wonderful. The room was big and spacious and clean. There are a lot of restaurants and sightseeing attractions within a close proximity to this hotel. And we paid a rate that was affordable. We will definitely return again if were ever London bound again. A+ stay

Stayed: April 2018, travelled as a couple
1  Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James London, Curio Collection by Hilton, responded to this reviewResponded 4 May 2018

Dear Joe S

Thank you for your recent feedback about your experience with us.

We are delighted to see that you had a positive stay with us and we have passed on your feedback to the relevant departments.

We are indeed very fortunate to be situated in such an ideal location; with Covent Garden, Trafalgar Square and central London tourist areas on our doorstep.

We very much look forward to welcoming you again soon.

Kind Regards

Suzaan Evans
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

This was my 8th time in London and my first time y this hotel.
The hotel is perfect, the location is the best, near from the tube station, from the Thames, so we were able to easily explore local attractions such as the natural history and science museums as well as Harrods. the neighborhood is very safe.

The room was absolutely amazing - top class luxury at every turn.

The menu of the hotel restaurants were fantastic" and the breakfast is delicious. The rooftop is amazing, The attention to detail is amazing. It was absolutely perfect in every way.

We spend new year eve, and the capacity of the hotel was full, but all team members are very kind. The Trafalgar St James staff are probably one of the most special assets of the hotel - incredibly friendly, helpful and welcoming. Carolina from the rooftop and Bruno from the lobby were particularly great!

I cannot stress enough just how great the entire experience was and we will definitely be coming back!

Stayed: January 2018, travelled with family
4  Thank Macarena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James London, Curio Collection by Hilton, responded to this reviewResponded 1 May 2018

Dear Macarena B

Thank you for your recent feedback about your experience with us.

We are delighted to see that you had a positive stay with us and we have passed on your feedback to the relevant departments.

We are indeed very fortunate to be situated in such an ideal location; with Covent Garden, Trafalgar Square and central London tourist areas on our doorstep.

Furthermore, the Rooftop bar is one of our best assets and something that we are very proud of. Hopefully it will be something that will entice you back in the near future.

We very much look forward to welcoming you again soon.

Kind Regards

Suzaan Evans
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

My husband and I arrived on a Friday morning from the airport, with traffic being quite a struggle to get to Trafalgar square. We have stayed at the Hilton Doubletree Westminster a couple of times and thought we would try a different hotel. However, during the cab ride in we felt as though we may have made a mistake as traffic wasn't quite as bad to that area. As soon as we arrived at the hotel, they greeted us at the door, took our luggage and proceeded to get us checked in. Unfortunately, our room wasn't ready yet, but they offered us access to the breakfast and placed our luggage in a holding area. We decided to go out and explore a bit before the pub tour we had scheduled that afternoon. After returning to the hotel, they again greeted us and escorted us to our room, where they had already taken our luggage. That night we had an amazing experience just having a cup of tea at the rooftop lounge overlooking London. The service was impeccable and I cannot imagine staying anywhere else in the city now. After traveling to Cornwall and Wales through the week, we returned for our last night in London and again were treated to a wonderful experience. We will definitely stay here again and would recommend it to anyone considering coming to London to stay here.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTrafalgarStJames, Guest Relations Manager at The Trafalgar St. James London, Curio Collection by Hilton, responded to this reviewResponded 1 May 2018

Dear

Thank you for your recent feedback about your experience with us.

We are delighted to see that you had a positive stay with us and we have passed on your feedback to the relevant departments.

We are indeed very fortunate to be situated in such an ideal location; with Covent Garden, Trafalgar Square and central London tourist areas on our doorstep.

Furthermore, the Rooftop bar is one of our best assets and something that we are very proud of. Hopefully it will be something that will entice you back in the near future.

We very much look forward to welcoming you again soon.

Kind Regards

Suzaan Evans
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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