I have been a frequent visitor to Dean Street Townhouse for lunches and dinner. This week I opted to go for afternoon tea with a friend. It is advertised as being back on the program. I think they should take it OFF. So underwhelming. The room is dark and dingy. We sat down and the staff were not welcoming. Patrons were squashed against each other. Certainly not a good atmosphere. One redeeming factor is the scones were nice but only came with a tiny bit of jam. I had to ask for more. No way would that suffice 4 scones. We won't be back.

I took a friend here for afternoon tea. We arrived on time and we’re given a warm welcome. Ordered our food which arrived promptly. From then on no staff member spoke to us to ask if we needed anything or if everything was satisfactory. Eventually we managed to grab someone’s attention to ask for extra tea. This arrived but still no one asked how things were or if we wanted any other drinks or good.
I was so disappointed as I had heard such great things about the place. The food was great and it’s a lovely venue but sadly the staff let it down. I shan’t be returning or recommending to others.

Always love this restaurant which is is buzzing and friendly and not too pricey for central London. Better book to get a good table - the best are by the window - because it can be a trifle noisy but wherever you sit you will both feel at home and in a cosmopolitan venue which might equally be in Paris Rome or New York. I particularly love the Sunday roasts with Yorkshire pud and all the veg