The hotel on first impressions is excellent and given its location and it being a brand new hotel, I would not have expected anything different. However, it soon becomes obvious that the hotel might look shiny, but the quality is lacking. The fixtures and fittings in the room and bathroom may look ok, but they feel cheap and flimsy. The quality of the bed and pillows is shocking - I can honestly say that was the worst night sleep I have ever experienced in a London hotel. On the basis on the review so far the hotel would have scored a low 3* rating, but then you deal with the staff at reception. Shocking and rude are the only words that can be used. Feel free to give the hotel a chance if you’re in and around the Aldgate area, but I doubt your experience will be much different from mine.