This property is wonderful. We took the Heathrow Express from the airport to Paddington Station, and the hotel is an easy walk from there. The neighborhood has many small restaurants with great food and variety as well as a few sundry stores. It is also very close to the Paddington tube station which made traveling around the city easy. The rooms were clean and comfortable. I will definitely stay here again on my next trip to London.
Dear Blessed,
Thank you for taking time to write a review regarding your experience! We are glad to hear that you enjoyed everything about your stay! We look forward to welcome you soon at our property again! Kind Regards,
Imran
Guest Service Manager
On arrival greeted with a friendly face and a bonus upgrade being IHG member. Room was fairly small which we expect but to an excellent standard. Bed comfy, good coffee and tea facilities and good sized shower room/toilet. When we asked about late checkout we received this at no extra cost. ‘Only had breakfast 1 days and this was really good. Only downside when my partner used the downstairs toilet at night found it not the cleanest with a cockroach on the floor. Take that away and the hotel was faultless.
Dear Happiness20622047074,
Thank you for taking time to write a review regarding your experience! We are glad to hear that you enjoyed everything about your stay! We look forward to welcome you soon at our property again! Kind Regards,
Imran
Guest Service Manager
I recently had the pleasure of enjoying breakfast, and it was an absolute delight! The ambiance was charming, the service impeccable, and the food exquisite. From the freshly baked pastries to the perfectly cooked eggs, every bite was a culinary delight. I highly recommend to try if you are looking for a memorable breakfast experience in London.
I went to on busy Saturday morning for quick breakfast. Perfect location for London. Great atmosphere. Open breakfast buffet was amazing . You can find real Italian coffee and classic English breakfast. Will definitely recommend this place.
We loved this hotel -- the location so close to Paddington Station made it easy to get anywhere we wanted to go and the staff was friendly and very helpful. We encountered difficulties with our reservations because I inadvertently made them through a travel agent on a spoof site and we were greatly overcharged. In addition, our reservation for our last night in London was cancelled with no notice and the Hotel Indigo Paddington was fully booked. This happened around noon on our last full day in London when we had just returned from 2 nights in Bath and we now had nowhere to stay. The manager Rax Lucero truly went above and beyond -- he called all of his contacts trying to get us 2 rooms somewhere else, but everyone was fully booked. He finally managed to get us a reservation at a small hotel a short distance away; he negotiated a better price for us, and then to our shock he picked up some of our luggage and announced that he would walk us there. He explained to the manager of the new hotel, which was in an old Victorian townhouse without an elevator, that we had been victims of a scam and made sure that we received the price he had negotiated on the phone. He then grabbed our bags and helped carry them up the stairs to our rooms. We are so grateful that he saved the last day of our trip; instead of having to spend hours trying to find somewhere else, we were free to enjoy the rest of the day.
Paddington Station is a stop on the Elizabeth line, so we were able to easily travel to it on the Elizabeth line directly from Heathrow; the hotel is half a block from the station on a street filled with restaurants and small shops.
We had such a good experience with this hotel that we're planning to go back there in December to enjoy the holiday decorations and Christmas markets. We have stayed at numerous Hotel Indigo properties around London and Scotland. I've always booked directly through IHG and I'm really embarrassed that I was tricked into making our reservations through a sketchy travel agency. Always be sure when you're googling the name of a hotel that you don't automatically choose the first result -- make sure you're on the real website!
Dear lisacC368CS,
Thank you for your wonderful review! We built this company to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.
Once again thank you for your review and we hope to see you again soon.
Kind Regards
Imran
Guest Service Manager
