We booked dinner for four as a birthday celebration for my husbands birthday. The earliest table we could get was 8.45. We got there a bit early and were immediately told there would be a fifteen minute delay, fair enough, went to the bar. Not cheap, four drinks.....£34!!
After forty minutes, asked when we would be seated, taken to our table about ten minutes later. Service was rather slow. Starters came and were enjoyed, however, our main courses only arrived at 10.45 and were cold!!
I saw someone dressed in whites in an adjoining room on a laptop and asked who it was. Turns out it was the executive head chef. I approached him with a dish of cold fries and asked him to try one......he declined. I explained, very politely, how disappointed we were with the service and the cold food. Turns out they have only been open a week. Even making allowances for that fact, I would still expect better. He told me to let him sort things. I returned to my table and a few minutes later someone else arrived to apologise and ask how to correct things. By this time, the chef had scarpered!
We were told there would be no charge for any food or wine and if we returned and give them another chance things would be better.
Maybe we will go back, I would like to think it could be a great night, the food did look very good. Just so disappointing when it's a special occasion.
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