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“Happy Family Times at the Big White House”
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Review of Big White House

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Very good
65 reviews
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Overview
Holiday Rental House -
11 Bedrooms, 3 Bathrooms, Sleeps 24
Cockermouth, Lake District, Cumbria, England

Reviews from our community

Very good - based on 65 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
fionap200...
Bristol, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very, very cold”
Reviewed 26 December 2012 for a stay in November 2012

Our extended family planned to mmet at The Big White House to celebrate various birthdays and an early Christmas. A member of the family lives nearby and heard about it locally - it should have fitted the bill perfectly. The week prior to our weekend was the coldest of the winter so far - with minus temperatures overnight and frozen ground. My sister was the first to arrive from Scotland; she got there at about 17.00 and found the house was ice cold - the heating wasn't on. She immediately called the maintenance number; the heating was checked remotely and found to be off. It was switched on immediately, and subsequent calls between maintenance and my sister confiirmed it was on but that some radiators were not getting hot. She offered to bleed them but was advised that it was a sealed system and would need topping up. It was left that we would get in touch with maintenance if necessary in the morning.
Other members of the family arrived throughout the evening; my niece and her daughter (aged 3) came at 20.00 - their bedroom temperature showed 8 degrees on the baby monitor.
Everyone from ages 3 - 77 had to spend the first night under layers of clothes and duvets - a horrible way to start the weekend. Maintenance texted on Saturday to ask whether they should come over, but we refused - we had things planned and wanted to get on with them. By Saturday afternoon the house was geting warm - and we could have a proper family celebration with Philo's excellent catering (on the website).
Whilst most of the rooms got warm, the toilets in every room had no heating at all, so were like ice boxes all weekend. The house really lacked a sitting room large enough for more than 8 people, and the dishwashers need some serious attention as neither washed properly. The tourism rating is too hgh for what it is; particularly as the weekend before I stayed in a beautiful, well-equipped and luxurious house in Scotland with the same rating.
I followed up with Stay Lakeland who we booked it through and despite several emails feel I haven't received a satisfactory explanation as to why the house wasn't checked prior to our arrival; their office is about 5 miles away and at a presumably quieter time of year surely someone could have come by on Friday morning to check the heating was on and working - especially given the temperature outside. I also haven't received an apology for losing one day of our weekend - a fact that has still not been acknowledged.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location for our family - spread from Scotland to London
Liked least: It was very, very cold for 24 hours due to the heating not being turned on - 5 degrees inside on arrival.
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Recommended for:
People with disabilities Large groups
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belflyer1
Brussels, Belgium
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Happy Family Times at the Big White House”
Reviewed 20 November 2012 for a stay in November 2012

Just reutrned from a family get together at the Big White House near Cockermouth and we had a great time

The accommodation was more than enough for the 21 guests ranging in age from 10 to late 50s - a mix of children, teenagers, young adults and parents to celebrate a big birthday

The bedrooms are comfortable and well furnished, the kitchen is well stocked with utensils and appliances to cook and feed the group.

The dining room table is a big hit but there isn't enough space in the two lounges for the whole group to sit comfortably together but that didn't really bother us as we went off to view different TV programmes and do different activities - the pool table was a hit even though it was missing a black ball - stuck in the table we think

We had a great time and would certainly return for the next family celebration

Can recommend a bracing walk on the beach just down the road from the house

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Size and Location
Liked least: Lack of larger lounge area
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colin w
East Calder, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“fantastic big white house”
Reviewed 5 November 2012 for a stay in October 2012

this was a fantastic house for big family get together gathering. very good for a base to visit the lake district areas.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: loved the huge dining area,great conversation area most nights.
Liked least: not enough showers
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnO81_1...
Liverpool, United Kingdom
1 review
“A good house especially for large groups”
Reviewed 29 September 2012 for a stay in September 2012

The c;osest town is Cockermouth. There is a pub and restaurant (The Barn) a short drive but the road is busy and we would not have walked, even if the weather had been good. However the food at the restaurant was very good.

The house was ideal for children, plenty of space and the pool room was very popular.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: That most of the bedrooms had en-suite toilets and washbasins
Liked least: The kitchen cupboards smelled musty and dishwashers needed cleaning/maintenance
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beast_UK
Liverpool, United Kingdom
Level 5 Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Large House, Great Furnishings, Ideal For Groups, Location Could Be Better”
Reviewed 22 May 2012 for a stay in May 2012

I stayed at the Big White House for my friends Stag do and was very impressed with the property. The furnishings where of a high quality and with around 11 bedrooms it comfortably sleeps 24 people. All bedrooms have at least two single beds with a toilet, sink and towels in each room. Some have bunk beds, and one room has a double bed. There are also three shower rooms two of which have a bath. The kitchen was well stocked with plates, cups, glasses, pans and utensils as well as everything you would expect in a 4 star self catering rental. The dining room was particularly impressive for me as it could seat pretty much everyone in one sitting and came complete with hot plates to keep the food warm for all the guests as well as a wine fridge. Outside there was a summer house, BBQ and a small lawn area to play ball games etc. There is parking available onsite for at least 8 vehicles which is great. As well as everything i have already mentioned there is a pool room, and three living rooms complete with TV's and Wireless internet access. I can't really fault The Big White house for large groups or family getaway's the only downside for me was it was quite a few miles from the nearest town which means a car is a must, but most travellers will expect that in the Lake District. Cockermouth is roughly 6-7miles away and has a few nice places to eat and drink and you are looking at spending £12-15 for a taxi home.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Rooms, Furnishings, equipment
Liked least: Location, Slightly out of the way for my liking
Travelling group: Large Group/Tour
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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