Our room, a junior suite, was lovely and spacious, and the bed was comfy. The bathroom was fine, although as the fan was broken it became a sauna guide quickly.
Our main issue was that despite asking for dietary requirement on booking, confirming them with us at check-in and us receiving multiple emails between check-in and breakfast about our breakfast reservation, when we finally sat down to eat we found that there were no vegan options available. After some back and forth between the waiting staff and the kitchen someone was sent to buy a vegan yoghurt and a check with the chef revealed that the mushrooms could be cooked in vegan butter. So, after nearly 45 minutes we were able to eat.
My complaint to the manager was scribbled on the bottom of his jotted and I was not at all reassured that he thought anything more than ‘hey ho, these things happen’. They do. But having asked, confirmed and advertised the availability of a vegan breakfast , not to have provided one is very poor. More
- Free parking