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All reviews third floor quiet man upon check under one roof burger staff were fantastic great bar wet room nice room birthday party following morning bar downstairs breakfast was included full english house hh weekends
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Reviewed 17 September 2018 via mobile

Stayed here on a Saturday night, 4 of us. Staff very good especially as Booking.com had booked us 2 twins when the hotel only had 1! Luckily the hotel had a twin, double& a single that they provided instead. Rooms were nice, clean and apart from an old leak mark on the ceiliing and no air con were very good. We were aware that there was a bar downstairs which is noisy but this didn’t bother us as we were in it until about 1am anyway . Location is perfect and the Thai restaurant next door was lovely. We had breakfast at the hotel and this was very good especially the Egg Florentine (mine)

Date of stay: September 2018
Trip type: Travelled with friends
Thank Trudi525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Front Office Manager at Hertford House, responded to this reviewResponded 19 September 2018

We are so glad you enjoyed your stay and breakfast.

Thank you so much for taking the time out to write a review. We really appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018

So often you walk into a room and are confronted by a dark passage by the en suite but this door opened into a pleasant light room with a desk space tucked away at the other side of the room giving a feeling of space. Comfortable, peaceful, facilities including tv all good and checkout easy

Date of stay: July 2018
Thank FarmerGilesRutlandUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Front Office Manager at Hertford House, responded to this reviewResponded 19 September 2018

Thank you for your review.

We are so glad you enjoyed you stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

Great location right in centre of Hertford. Close to all shops, bars restaurants etc.

I booked a basic single room. Clean and decent. Enjoyed walking around the town and hotel is in prime location for that.

Staff were friendly and helpful. Unfortunately there was a lot of noise as a party was going on. It wasn’t so much in hotel but outside at 4.00am with people demanding cabs and drunks yelling and cursing.

Hotel should have security who move these people away. I spoke with a security person who had been hired by the party holders and was checking the list. He could not care less. It’s a nice place the location makes up for slightly dated and tired rooms. No AC of course just noisy fan.

Date of stay: July 2018
Trip type: Travelled solo
1  Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, General Manager at Hertford House, responded to this reviewResponded 18 October 2018

Thank you for your feedback. We will take this on board.

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Reviewed 28 July 2018

Money was asked to be paid in full on arrival. The room needed updating but was ok was not clean. We was in Hertford for a wedding on return from partying the night away they was no running water so could not take a shower the toilet was unable to flush because of this. The following morning still no water so we went down for breakfast unwashed. When we finished our breakfast at 10:00am we were told that the water was back on. I was so upset that we checked out immediately they was no offer of refunding any of the £115 we paid for 1 night.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Front Office Manager at Hertford House, responded to this reviewResponded 19 September 2018

Please contact the hotel direct. We would like to discuss your stay with you.

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Reviewed 10 July 2018 via mobile

I stayed at this hotel with a work colleague, I stayed in one of the newly refurbished double rooms and I have to say it was a stunning room with everything you could need (apart from a fan- was a REALLY hot night) as I am a bit of a coffee but it was great to have a decent coffee machine in the room too! My colleague stayed in a twin room that was still awaiting renovation. This was also a big nice room. The staff on reception were great in advising places to eat on the evening and the bar staff were great too! LOVE the artwork! I was told that on a weekend it is a club so gets very noisy but during the week it was perfectly quiet! Well recommended for a mid week stay

Date of stay: July 2018
Trip type: Travelled on business
Thank davewI4806DL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Front Office Manager at Hertford House, responded to this reviewResponded 19 September 2018

Thank you for your lovely review.

We are so happy you had a great stay!

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