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All reviews car park busy roundabout minute walk lovely hotel city centre would stay again reception staff peppa pig world one night stay pre cruise stay comfy bed good nights sleep viviana pui university port
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Reviewed 4 weeks ago

no cot in family room then arrived with dirty travel cot no cot covers or sheets. this was one of numerous issues during our stay.
no answer when calling down to reception on regular basis
no water in room
bed not made
dirty dishes and pizza box left in room for two days

Date of stay: November 2018
Thank Penelope P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Hi Penelope, I am very saddened to hear that on this occasion we have not met your expectations. Hopefully you will give us the chance to show you what we can do in the future.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Good hotel about 10 minutes walk from the shops/town. We parked at Grosvenor Square car park which was a 5 minute walk to hotel and cost about £10. We arrived about 1.30pm and were able to check in to the room early and room was nice and clean.
We went to town in the evening but was not too impressed with the bars so decided to go back to the hotel bar. So pleased we did!!! Amazing customer service from the two bar men George and Casey. They made great drinks, were very friendly, always smiling and we had a brilliant night at the bar. They are both a credit to the hotel and work very hard, thank you so much!!!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank frost80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, General Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Thank you so much for this review, I am so pleased to see that the interactions you had with George and Casey were positive. I will be sure to pass on this wonderful feedback to them personally.

We really hope you join us at Southampton again soon.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were near the lift.
The room is an odd shape but it was clean and tidy.
Bed comfy and warm duvet.
Our room was by the lift and found that very noisy kids running up and down the hall way, parents sort your kids out, that is disrespectful to other guests that are trying to sleep and relax.
Found the items in the restaurant and room service menu very expensive- bottle of water £2.40 to me that’s a total rip off.

Good location.

Date of stay: November 2018
Thank Dotty198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

HI Dotty, Thank you for your review. We always appreciate honest feedback and i am sorry that on this occasion your stay was not as wonderful as we normally aim for.

We hope to welcome you back to the hotel in the future.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I stayed one night after the surgery at a clinic nearby.The room was extremely comfortable with a small armchair and table to relax at.Even though it was on a busy roundabout the sound proofing was excellent with no road noise at all.The restaurant and bar looked very appealing but I wasn't inclined to venture out of my rooms with bloodshot ,blurred eyes .My request for a bath in the room was granted the receptionist checking before booking me in an hour early ,this was very much appreciated.Amazing value for money and a short 10 min stroll into West Quay and opposite a large city park area.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank mlchurchhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write this review, It is so nice to read that you enjoyed your stay with us. As im sure your aware positive feedback is such a good motivation tool for the team.

We look forward to welcoming you back again soon.

Kind Regards

Elliot
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall it was good. Rooms need a bit fresh up. may if there was a parking direct at the Hotel it would be better, not quite great to walk a few minutes with yxour luggage to reach the hotel becouse all short term are full.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank Climber31909295726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot P, Manager at Jurys Inn Southampton, responded to this reviewResponded 4 weeks ago

Climber31909295726, Thank you for taking the time to write this review. We really appreciate all feedback.

The team look forward to welcoming you back again soon,

Regards

Elliot
F&B Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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