Dear Phil835
Thank you for taking the time to share the your feedback. We sincerely apologise for the inconvenience you experienced with the air conditioning and room keys. While we strive to ensure all of our rooms are in a good condition, we clearly fell short during your stay, and for that, we sorry
We’re glad to hear that our staff made a positive impression and helped improve your experience. Providing exceptional service is a top priority, and it’s wonderful to know our team made a difference.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience.
Kind Regards
Rachel - Guest Service Manager