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Lisa P
Downham Market, United Kingdom

Perfect break for new year

4.0 of 5 bubblesReviewed 6 Jan 2025via mobile
We stayed for 4 nights

Ample free parking

Swift check in and check out.

Staff always friendly and welcoming.

Breakfast 7-10 weekdays and 8-11 weekends and bank holidays which meant we could go to parkrun at Fareham and make it back for breakfast . Always plenty of choice and could find a table. Separate spoons for each item meaning no contamination with meat product for vegetarians. You could request vegan sausages.

Only downside during our stay was only one coffee machine was working so sometimes you queued for a coffee. pancake maker is quirky but slow. Big hit with kids both young and old.

Options for a grab and go breakfast too.

Room was clean. A little black on the bathroom tiles but no smell.

Iron and hairdryer available.

Plenty of channels on the tv and was able to plug in my laptop (bring a HD cable)

Bed was comfortable. Heating could be adjusted and windows could be opened slightly.

Did feel quite dark in the room as light fitting near the window.

Bedside lights and over-bed lighting.

Plugs had 2 usb ports and one on each side of the bed.

Quiet during our stay.

We walked to Hedge End station which is all signposted and has street lighting and got the train into Southampton.

Local shops a mile walk too with a McDonald’s, Greggs, Burger King, Costa and Starbucks.

Sainsbury’s, B&M and M&S food too.

Lots of parkruns in the area too.
Itchen Valley Forest, Fareham, Whitley, Netley Abbey, Southampton.

We drove to Portsmouth and did the park and ride too on recommendation from one of the members of staff.

Yes the carpet is stained but you walk on it so it does not impact your stay.

Great value trip. We stayed 4 nights 30th December and lots of fireworks at midnight New Year’s Eve.

Would recommend a stay
Date of stay: December 2024
Room Tip: Lots of local facilities within walking distance
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this review
Responded 6 Jan 2025
Dear lisapI3029BW

Thank you so much for your very kind detailed review! We’re delighted to hear you had a great New Year break with us.

It’s wonderful to know that you enjoyed the breakfast options and the convenient timings around your parkrun, as well as our welcoming staff.
We appreciate your feedback on the coffee machine and pancake maker, and we’ll certainly look into ways to improve this to make a better service on the future

We hope to welcome you back soon for another enjoyable stay!

Kind regards

Rachel - Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 December 2024

disappointed with the accommodations; we had to change rooms as the A/C did not work nor the access keys. Meals were all the in the same room.

staff were really very good which made up for the negatives of the hotel. if you stay make sure you have a car because there is not much around the area.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phil835
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 5 December 2024



Dear Phil835

Thank you for taking the time to share the your feedback. We sincerely apologise for the inconvenience you experienced with the air conditioning and room keys. While we strive to ensure all of our rooms are in a good condition, we clearly fell short during your stay, and for that, we sorry

We’re glad to hear that our staff made a positive impression and helped improve your experience. Providing exceptional service is a top priority, and it’s wonderful to know our team made a difference.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience.

Kind Regards

Rachel - Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2024

Great hotel, the staff are very friendly and helpful. I had a meal in the evening both nights and had a pizza and curry both really nice but a little pricey. The team made the stay and had good half an hour conversations with two lads at the bar. Lovely stay.

Date of stay: November 2024
Trip type: Travelled with friends
Thank Luiza P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 29 November 2024

Dear F1611SEluizap

Thank you for sharing your experience! We’re delighted to hear you enjoyed your stay and that our friendly team made a lasting impression. It’s great to know you enjoyed your meals, and we appreciate your feedback on pricing.

We’re especially glad you had some good conversations at the bar—that’s exactly the atmosphere we aim to create! We look forward to welcoming you back for another lovely stay.

Best regards,


Rachel - Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2024

Sally was amazing! Her check in was efficient and friendly. She also gave me directions to the nearest pub. I only had breakfast at the hotel but this was hot and tasty with lots of options, even a pancake machine. thank you to the team and see you next time when i’m next in southampton.

Date of stay: November 2024
Trip type: Travelled with friends
Thank Peters33278139748193
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 29 November 2024



Dear Peters33278139748193

Thank you for your fantastic review! We’re thrilled to hear that Sally provided such a warm and efficient check-in experience—she’ll be delighted to know she made a difference.

We’re glad you enjoyed our breakfast, especially the pancake machine! Your kind words mean a lot to our team, and we can’t wait to welcome you back on your next visit to Southampton.

Kind regards

Rachel - Guest service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2024

Stayed last weekend on a cruise, as part of a cruise package. Rachel was extremely friendly and helpful and went through everything in good detail. The breakfast was plentiful and a good selection of food. I would highly recommend and will definitely be using this hotel again before our next cruise.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank s4mantha520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 28 November 2024



Dear s4mantha520

Thank you for your kind review! I am delighted that myself and the rest of the team made your stay enjoyable and that you loved our Express breakfast selection.

Your recommendation means a lot, and we look forward to welcoming you back before your next cruise.

Kind Regards


Rachel - Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2024

When we visit our family in Southampton we always try to stay at the Holiday Inn Express Botley.
We were there again last Saturday till Sunday. As usual we had a clean comfortable room and a good breakfast in the morning at a reasonable price. As we have been going there for a number of years whenever we visit family we have always recieved a warm welcome.
The staff have always been very hard working but have managed to find time to speak to us and made us feel at home. Special mention to Rachel who has been there for a good many years and always asks after us , and has made us particularly welcome.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barrykhatch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 26 November 2024



Dear Barrykhatch

Thank you so much for your wonderful review and for choosing us as your go-to place when visiting family in Southampton. We are truly honored to have had the pleasure of hosting you over the years.

It’s fantastic to hear that you consistently enjoy clean, comfortable rooms and a hearty breakfast at a reasonable price.

It was my pleasure along with our hardworking team to look after you during your visit and we are pleased we all made a positive impression

We look forward to welcoming you back during your next visit to Southampton.

Best regards,

Rachel - Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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