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Reviewed 7 August 2016

Booked this hotel throu great little breaks and got a great deal including free English Heritage membership. Although a busy sunny sunday in august parked in the free carpark around the hotel, and the first thing was the stunning location on the cliff top with views of the beaches. A lovely welcome at reception, room was ready at 14.30 , we had checked in early @1100 and was able to use all facilities and had a drink in the bar before a short 15 min walk into town along the prom. All the staff were helpful and pleasant .We had nice 3 coarse evening meal which was a roast as it was sunday( 3 types of meat)and 3 other choices if needed. the breakfast was very good on both days .On second day ate in the bar area for dinner which was very good ,again with views of the sea .Evening enterainment was good , with lots of comfy seating areas. overall anice hotel with good facilities indoor and outdoor pools and a great location , and lovely staff.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank southdownstrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsulimenko, Front Office Manager at The Suncliff Hotel, responded to this reviewResponded 8 August 2016

Dear southdownstrekker,

Thank you for taking your time to post such lovely comments for us! We appreciate your feedback and we are happy to know that you had a great stay with us! Our views are amazing indeed and I am glad that you enjoyed our facilities and food. We hope to see you back in the nearest future for another getaway! Please contact our Reservations Team for our latest offers on 01202 298350.

Kindest Regards
Julia Sulimenko
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016 via mobile

Really disappointed with the room. It was really small, the bathroom wasn't very well cleaned and it looked out over a flat roof into other hotel rooms. It was also not very well sound insulated from other rooms and from the corridor. We only stayed here for a night and maybe other rooms were better.
However the evening meal in the restaurant was good

Date of stay: September 2015
Trip type: Travelled as a couple
Thank X8832QTmattheww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsulimenko, Front Office Manager at The Suncliff Hotel, responded to this reviewResponded 14 August 2016

Dear Matthew,

Thank you for your feedback. Our sincere apologies that you have not fully enjoyed your stay with us. All our rooms are individually decorated; therefore if only you brought up that matter to our Reception team, we could have sorted the issue for you. I am happy to hear that you enjoyed our food and we hope that we will have the opportunity to welcome you back to our hotel in the nearest future.

Kindest Regards
Julia Sulimenko
Front Office Manager

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Reviewed 5 August 2016

Well my 2nd trip this year maybe a 3rd later on,love the new Entrance Beautiful, Staff Really lovely,Amazing how they Reconise you, Bedroom great bed very comfy, and clean A great room Great Staff Very helpful And friendly Keep it up

Room tip: I Loved this Room Only Problem is Cars arriving late slamming doors
Date of stay: July 2016
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank janeL4880VH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsulimenko, Front Office Manager at The Suncliff Hotel, responded to this reviewResponded 7 August 2016

Dear janeL4880VH,

What a fantastic mark! Thank you for taking your time to post some feedback for us. We are really happy that you had a nice time with us and we always remember our regulars! Please book directly with us next time you visit us and we will make sure that you will have a fantastic stay! We look forward to welcoming you back to the Suncliff very soon for another holiday!

Kindest Regards
Julia Sulimenko
Front Office Manager

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Reviewed 5 August 2016

Apart from not being able to park initially, I was greeted politely and professionally. To my surprise I'd been upgraded to the penthouse rooms. Fantastic sea views and plenty of space. The indoor pool was pleasantly warm and quite empty. Food was good with choices from a restaurant or bar menus. If there was one negative would be the lift which can be quite a wait especially around breakfast, but heyho its only four floors.

Date of stay: August 2016
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank 134mickh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsulimenko, Front Office Manager at The Suncliff Hotel, responded to this reviewResponded 7 August 2016

Dear 134mickh,

Thank you for your great feedback! It's nice that we surprised you with an upgrade - we always go extra mile for our guests! We are happy that you enjoyed the facilities and the food. Our apologies about the lift - it is not an easy job to fit another one and as you said, it only four floors :) We really look forward to welcoming you back to the Suncliff in the nearest future. Next time please book directly through our Reservations Team in order to get the best rate available!

Kindest Regards
Julia Sulimenko
Front Office Manager

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Reviewed 4 August 2016

Visited as a group of four for a short (three night) break to celebrate anniversary. First impressions, later confirmed, that this hotel is desperately in need of refurbishment. Having said that the dated decor and lack of entertainment are the only faults that we as a group could find. Staying half board the food especially dinner was very good, the rooms although dated were clean and valeted daily and the staff were extremely efficient, courteous and welcoming. The weather we had was not good so we were not able to avail ourselves of the facilities at the adjoining hotels, both of which have had some refurbishment.

Date of stay: July 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank elainebK7109TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jsulimenko, Front Office Manager at The Suncliff Hotel, responded to this reviewResponded 11 August 2016

Dear elainebK7109TN,

Thank you for your feedback and we appreciate you taking your time to post some comments for us. We value all guest feedback as this gives an opportunity to improve and develop. Apologies about the weather and that you were not able to use the facilities at our sister hotels - unfortunately, this is something we cannot control. We also do provide entertainment nightly during the summer - it is a shame that you were not informed about that! We hope to see you back to our hotel in the nearest future. Please do not hesitate to contact our Reservations Team for the best rates available.

Kindest Regards
Julia Sulimenko
Front Office Manager

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