Very nice hotel in good location with free parking. Clean room and bathroom. Used the pool and they provide a towel. Big pool for indoors and steam and sauna rooms
Staff friendly and helpful. Only thing as mentioned before is size of telly in room. Very small
This hotel is as in a good location for guests travelling by train, station 5 minutes walk and for those driving as there is free car parking. There is a bus stop very nearby to take you into Central Bournemouth. The rooms are tired but perfectly adequate for a base , Breakfast is limited but fine. The staff we found were "Old School" both friendly and efficient. Compared with other hotels we thought it was good value. Yes it does need modernising but there is a long standing application submitted by one of Harry Redknapps sons to pull it down and built flats. this has been ongoing for some time with a large number of local residents lodging objections. Until this is resolved one way or another there is understandably no chance of spending money on updating the Elstead Hotel. we enjoyed our stay here and if it is still open would return her again ext year
AVOID THIS DISGUSTING RACIST HOTEL AT ALL COSTS!! My partner checked in yesterday for a 3 night stay, he is black and our 8 year old daughter is mixed race, when checking in they were getting very funny looks up and down from the miserable receptionist but chose to look past it. Then when arriving at the room they found a dead pigeon left outside the window which absolutely stunk but again chose to look past it. Then today a man who could only be compared to a homeless addict on the road (literally dirt all over his face) entered the room whilst my partner was sleeping and stood there watching him!! Then when my partner woke and said get out the man left without even closing the door! My partner (now very concerned) left the room to find the person and ask then what on earth they think they are doing to the be told "your getting removed" "the police are coming to get you". I'm on the phone to him thinking what kind of hell hole have I booked! I have then called the hotel myself so see what on earth is going on and the man on reception who was very rude to me and sounded like he's on some sort of drugs himself stated that the man with his face covered in dirt was "his staff"!! The receptionist then said he is calling the police!! Not sure why because my poor partner did absolutely nothing wrong I can only put it down to his skin colour! I then called my 71 year old father who is local to the area to go down then and see what is going on, the receptionist was then very rude to my father not giving any straight answers just kept repeating that he is calling the police. My partner then gathered his belongings and left. The whole thing was recorded by my partner and will be posted on YouTube shortly. Absolutely disgraceful! If you want a nice stay with nice people don't go anywhere near this place!!
Yes, this hotel does need a refresh, but then so does Bournemouth generally. It is clean, comfortable and the staff are all friendly and helpful. It was good to have the use of the leisure centre as it was rainy for most of our stay. Pool, jacuzzi, steam room & sauna, all clean and working properly. Lots of gym equipment too. There have been reviewers complaining about the breakfast but I don't agree! Good choice of cereal, fruit & yoghurt, juices, croissants, toast, scrambled eggs (NOT powdered as suggested by a previous reviewer!) bacon & sausages. That's plenty in my opinion! I enjoyed my stay there, won't hesitate to recommend it and hoping to return again soon.
I must say people who work in the hotel are absolutely amazing. Big shout to Sue Annabelle and Terry( and people we didn’t know names )
Knowledge of the places where to go was brilliant.
Just kindness and passion of everyone around us was excellent. Room wasn’t brilliant of decor. But was nice and clean.Breakfast for what we paid was good enough to satisfied us. Especially croissants were just delicious 😋 .
