Absolutely appalling customer service!!!
We booked this hotel as a family get away after a tough few months. We called the property direct to book a room and was advised by the call taker to book the room through booking.com as this had the best rate but they would still give us a sea view room. A day after booking this hotel we had several emails from the hotel stating there was firstly no lift (which is not on their details, pictures will be provided) and then emails stating that we would not be getting our sea view and our room would be facing the car park. After my partner replied to the emails explaining our disappointment in this as we had been advised we would be getting our sea view, we had a call from a very unpleasant man called Paul. Paul stated he was cancelling the booking as there wasn’t enough staff and felt we was abusive. I stated to Paul that the emails displayed no form of abuse and was just outlining our disappointment. Paul then was pretending he could not hear me on the phone and kept saying “hello, hello I can’t hear you” even though the line was completely clear. I then asked Paul if I could speak to the manager and he told me I couldn’t and terminated the call. Nothing “boutique” about the customer service here. The hotel should be extremely disappointed with its self.

I have stayed in this Hotel numerous times over the years , but hate to say it has gone downhill.still love the quirky decoration ( getting a little tired ). The lift not working anymore . Where has the literature in the rooms gone , ie room service ect. Very poor selection in room Tea, Coffee very basic , couldn’t have a drink of cold water as the tap would only run warm . Couldn’t fault the room it was lovely and clean , nice large bed, good pillows. Shame about crack In washbasin. Breakfast was ok for £10 . Would’ve liked a pot of Tea , instead of cold tea in flasks .
My biggest issue with the Hotel , was no staff , seemed to be one guy in reception, bit like a ghost town , I would’ve like a sandwich or some food in the evening!!. You weren’t told if they did food or not , it all seemed as if you were bothering them if you asked for anything. They used to have a nice restaurant but that’s now gone , such a shame to see a lovey Hotel going down hill !!

This was a comfortable enough hotel to stay in but decor looks a little dated & needs a bit of TLC & outside looks very tired.. Great location for beach though - just cross the road at back & 10 minutes later you are there.