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keeptrucking
Southampton

Great 2 night B&B stay at the Connaught

4.0 of 5 bubblesReviewed 30 Nov 2024
Good midweek stay for two nights B & B - comfortable beds, good sized room and clean hot shower and bathroom with fluffy towels. Spa swimming pool is warm and a very good size for proper swimming, there's a small steamroom and sauna (out of order when we were there). We were also able to use the relaxation room which was a great chill out. Towelling robes in the room would have been a nice touch but it appears guests only got those if having a teatment or possibly staying in a suite, which we weren't?

The breakfast was buffet style with plenty of choices, cold and hot but guests could order other items from the kitchen - some items at extra charge. Staff were efficient and friendly, nothing too much trouble. The restaurant had a good menu but we ate out in town for variety. Great Thai restaurant within walking distance next to the Marriott Hotel.

Bournemouth centre is a downhill walk (10 minutes), plenty of shops and lovely Christmas lights all through the winter Gardens. In all we had a great couple of nights with free parking, good accommodation and good food so would recommend for a short break at a good rate.
Date of stay: November 2024
Room Tip: No Robes supplied in the standard room. Car parking on a first come-first served basis but not...
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this review
Responded 9 Dec 2024
Thanks for taking the time to leave us this review, we really appreciate it.

We hope to welcome you back again in the future.

Best wishes

Simon Hartwell
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,032)
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All reviews orchid suite executive room the main hotel lovely hotel steam room and sauna swimming pool leisure facilities breakfast was excellent good size short break town centre car park third floor west cliff enjoyable stay single room booked this hotel
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Reviewed 1 December 2024

Six of us booked up to stay here from Wednesday 27 to Friday 29 November. We booked up three Superior rooms and were given rooms 1, 10 & 12. All three rooms we found to be clean and perfect for our needs. The Hotel itself is very close to the sea front off a side road. It has parking which is advertised. We were actually all mislead with regards the parking as we all thought the parking was free. However the day we were due to come down we all received through an email via Hotel.com from the Best Western Connaught Hotel & Spa informing us that unless we had booked directly with them or through Best Western we would have to pay £10 per car per night for our stay. This is quite underhand and if you have booked up through a third party to stay here be aware you will have to pay this.

We all tried not to let the car parking fee's spoil our visit. However we did feel kind of cheated with this policy they have. When we had all upgraded to have three Superior Rooms with breakfast and even had an evening meal and numerous drinks throughout our stay. Car Parking should have been free!!
Anyway the staff we met were excellent and the atmosphere and cosy rooms downstairs with fires were superb. Our thanks to Tania who served us at the bar many times and always had a smile and could not do enough for us👌🍷🍾. Also a big thank you to Tomasz who was our waiter during our evening meal and he was a very warm, friendly and knowledgeable young man👌🥩🍖.

Breakfast was excellent each morning with a superb wide and varied selection which would satisfy anyone. All breakfast options are self service buffet style including all your drinks Coffee, Tea & Orange Juice etc.

We all had a great breakaway but just remember to book direct if you want to avoid the unjustified parking fee's!!!🅿️👎

Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travellerclass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 9 December 2024

Thanks for taking the time to leave us this review, we really appreciate it. It's lovely to hear about all the things that you enjoyed so much during your stay.

We’re sorry to hear that the parking charge caused frustration. We do mention our parking policy on all third-party booking platforms, but we understand it can sometimes be easy to miss.

We hope to welcome you back in the future, please reach out directly to us and we'll make sure that you get the best possible rates.

Best wishes

Simon Hartwell
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2024

I recommend this hotel and found Tomas , front of house & bar, very helpful. the brasserie food was very good fine dining. Slightly small room. Large Swimming pool good though could do with some update and the Jacuzzi, Sauna & steam room very good.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 19 November 2024

Thank you for your review, it's lovely to get feedback like this about our team.

We hope to welcome you back again in the future.

Best wishes

Simon Hartwell
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2024 via mobile

Lovely hotel, friendly staff. Good choice of food at breakfast.
Room was comfortable, but bathroom and shower were very small. Didn’t ask to move as we were only staying for a short time. Nice indoor pool which we made use of. Staff were excellent and it was very useful being able to WhatsApp them with any queries.. and they were always quick and efficient in replying.
Hotel is only a short walk from the beach, shops and restaurants. Would definitely stay again.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank L5714TAcarolg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 11 November 2024

Thanks so much for taking the time to write this review, I really appreciate it.

I’m pleased that you enjoyed your stay and look forward to welcoming you back again in the future.

Best wishes

Simon Hartwell
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2024 via mobile

We Went to Connaught Hotel for food tasting for our wedding. The service and food were spot on. The music and the atmosphere was extremely pleasant. Tomas took care of our table down to the smallest detail. Thank you for the wonderful dinner and the perfect service.
Highly recommend the hotel. ❤️

Date of stay: October 2024
Trip type: Travelled with family
Thank maria1992c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 28 October 2024

Thank you for your kind words, I really appreciate it.

We all look forward to celebrating your big day with you.

Best wishes

Simon Hartwell
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2024

Nothing but good to say about our short stay, the hotel is in an ideal central location for the city centre, concert venues and beaches. The room was clean, comfortable and well equipped. The breakfast was of a high standard, fresh and plentiful. Highly recommended.

Room tip: Limited car parking on site so arrive early
Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank iantI8868XR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Hartwell, Other at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 28 October 2024

Thank you for your kind words.

I’m delighted that you enjoyed your stay and hope to welcome you back again in the future.

Best wishes

Simon Hartwell
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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