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Reviews (2,745)
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All reviewscompass barhotel garagesea viewtrain stationagatha christiecream teapublic areaslounge baroutdoor poolsunday lunchsea frontleisure facilitiessome tlcbit datedwaiting stafffamily roombiscuits
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108 - 113 of 2,745 reviews
Reviewed 29 April 2018

Very comfortable, with excellent staff ( particularly Kathryn & Susie) and good food. Internal decor and fabrics in need of some tlc. Taped music in the brasserie was very repetitive, so requires extra tapes with more variety.

Room Tip: Rooms have excellent seaviews
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank pmc288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at The Grand Hotel, responded to this reviewResponded 30 April 2018

Good Afternoon pmc288

Thank you for taking the time to leave us a review, we value your comments and I will certainly review our music choices and pass on your comments to Kathryn and Susie, they will be thrilled.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Well Rebecca it might be dated but you've obviously missed a trick , the staff work very hard here to make you very welcome as they did on our weekend stay at the end of April .

Very clean rooms very friendly efficient service and very good food in the Brasserie and in the main Hotel restaurant

Also the swimming pool jacuzzi and sauna were very clean as were the changing areas

My partner had a facial in the spa on Saturday the 28th and said it was the best that she had had

Stayed: April 2018, travelled as a couple
3  Thank adrian j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at The Grand Hotel, responded to this reviewResponded 30 April 2018

Good Afternoon Adrian j

Thank you for your kind words, we really appreciate you taking the time to leave us your thoughts.

The team at The Grand are passionate about this "Grand Old Dame", they embrace its charm and quirkiness and strive to deliver service excellence in all they do and its so refreshing to hear that we are on the right track.

Hurry back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

A beautiful , majestic Hotel which is dated and in need of a little TLC ,,we stayed in room 402 on the 27th of April

Run by a team of very friendly welcoming staff from the minute that we checked in

Our family bedroom with a sea view was very clean it had a fridge which was a "Brucie bonus"

The food and service from the Brasserie and the main dining hall were first class

To sum it up I don't care about dated I don't care about Little Things that needed repairing but what I do care about is a warm welcome ,cleanliness, and good food and good friendly service , beautiful surroundings, and scenery, which we found at this hotel

Well done and we will be back

Stayed: April 2018, travelled as a couple
1  Thank beachmaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at The Grand Hotel, responded to this reviewResponded 30 April 2018

Good Afternoon beachmaid

Thank you for your kind review, we are so pleased to hear that you enjoyed your stay!

The Grand Hotel is subject to an on going refurbishment programme and true to say we have work left to do. However, I am thrilled to read that our food and service lived up to expectations.

We look forward to welcoming you back.

Kind Regards

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Reviewed 29 April 2018 via mobile

Stayed for one night, hotel staff friendly and helpful. This hotel is dated and needs a complete overhaul, I have stayed in much better hotels for a lot less money. The pool and shower area were unpleasant and dirty Sorry to say there is nothing Grand about this hotel

Stayed: April 2018, travelled as a couple
4  Thank Rebecca0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at The Grand Hotel, responded to this reviewResponded 30 April 2018

Good Afternoon Rebecca0407

Thank you for taking the time to leave us a review, we are disappointed to read that your stay did not live up to expectations. The Grand Hotel is subject to an on going refurbishment programme and our challenge is to ensure comfort for all our guests whilst maintaining the Victorian ambiance of such a "Grand Old Dame".

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

Had a lovely break at The Grand Hotel.
My husband is disabled and they made our break away very special.Nothing was too much trouble for them and they made us feel so welcome.All the staff need to know how much we appreciate all that they did for us

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank angiegun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie A, Public Relations Manager at The Grand Hotel, responded to this reviewResponded 30 April 2018

Good Afternoon angiegun

Thank you for taking the time to leave us a review, I will happily share your comments with the team and do hope that you and your husband will join us again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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