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Reviewed 23 August 2021 via mobile

Visited after a last minute booking due to our other accommodation being cancelled last minute and only being able to find Berties lodge.
It was very basic, with very few sockets for the size of the room. It appeared clean enough apart from a snot being found in one of the bed sheets (we thankfully had too many beds anyway, so we slept in the clean ones). There was also some gum stuck to the shower wall that had been there a while because it was covered in black mould.
It was very loud during the night, but I wasn’t expecting a decent sleep in a hostel anyway.
Decent for a group of young people just needing somewhere to rest their heads.
I would’ve also preferred if the full length mirror that had been obviously smashed then taken down was replaced, so I would have somewhere to get ready.
Otherwise, it was decently priced and I heard from a friend who attended a party at the nightclub that it was pretty good!

Date of stay: August 2021
Trip type: Travelled with friends
Thank lornafen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 August 2021 via mobile

Probably the worst customer service I have ever received, we weren’t greeted greeted with a hello, only a full car park. Tried to find the manager to ask where we can park, when we found him he wafted his hand and said ‘find me in ten’ the receptionist said we could park there to unload our bags then pay for another car park for our stay (we later got fined 100 pounds for staying at the lodges car park for 17 mins). The rooms were not what we ordered (8 months prior), when bringing it up we were told we can have a full refund and ‘find somewhere else to sleep’ finally we managed to get a half refund. Rooms were pretty gross, beds were extremely uncomfortable and there was only one pillow each (sorry if I’m being too demanding). Again on departure, no goodbye, not even a smile. The other staff seemed decent but The ‘boss’ as he called himself was extremely unhelpful, rude and clearly ran a loose and disorganised ship as everyone was stressed, tired and looking like they hated working there. Honestly don’t waste your money. We were only there for one night before moving onto park deans camping resort who had some of the nicest staff we have met, extremely accommodating and helpful.

Date of stay: August 2021
Trip type: Travelled with friends
Thank O4399GJadamp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 July 2021

We arrived at the Victoria hotel which also manages berties lodge on 26th July. We were greeted by a VERY slow man. Who didn’t really care whether the room was ready or not. We waited an hour an 10 minutes for our room after check in.
When told where our room was, not escorted we got lost. Walked into a cleaning staff room infact.
The room we was provided wasn’t the best compared to the pictures. We had stained carpets and hair in the sink which me and my friend now refuse to use the shower.
Bunk beds moved and wasn’t safe and doesn’t follow the regulations of health and safety.
Some of the staff seem lovely, especially the cleaning staff. Very helpful.
On arrival the staff seemed stressed and unorganised which make them difficult to approach (considering the staff were front of house, this didn’t give a good impression)
Wouldn’t really recommend staying here, there’s a travel lodge down the road.
We found any excuse to just not be in the room, the pub next door is brilliant tho.
Oh, the hotel also smells x

Date of stay: July 2021
Trip type: Travelled with friends
Thank Realtalk113
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 September 2020 via mobile

Screens all over the place showing live sports. Very comfortable surroundings and decent service - especially during the week. The downside is that this comes at a price - its 30% more expensive than its peers.

Date of stay: September 2020
Trip type: Travelled solo
Thank NIGEL J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 August 2020 via mobile

Clean beds and room although cramp. In a busy part of town so easily can walk to everywhere. Staff were very helpful and incredibly kind. Absolutely perfect for lad trips. However they do look for a way to keep your money.

Date of stay: August 2020
Trip type: Travelled with friends
Thank owenc003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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