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Reviews (2,938)
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2,078
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180 - 185 of 2,938 reviews
Reviewed 2 May 2018 via mobile

Have recently had a relaxing stay at this hotel and found to be what it says on the tin. The staff are excellent and nothing appears to be to much trouble, the drinks are a little pricey but that’s what I expected. The hotel is full of old world charm and also has a Michelin star restaurant, but do make sure you reserve a table as you will not get in, there is a second restaurant which is also very good, but it would be wise to book that also as that too gets busy. In all a very pleasant stay

Stayed: April 2018, travelled as a couple
Thank twototango1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 5 May 2018

Dear twototango1955,

Thank you for taking the time to review following you recent stay at The Chester Grosvenor, we are thrilled with such positive feedback and delighted that you enjoyed dining within our Simon Radley Restaurant, our hard working team will be so pleased to read such kind words.

We truly hope to welcome you back in the not too distant future.

Warmest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

We love everything about it. Staff, accommodation and food, all first class. Its central location, car park and access to the hotel is really wonderful for quests and tourists. Great value for money too.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 5 May 2018

Dear Frank L,

All the team are thrilled at such a lovely review, and delighted that we were able to play a part in making your stay with us at The Chester Grosvenor so enjoyable. Our sincere thanks for this wonderful praise and a warm welcome back always awaits you here at The Chester Grosvenor.

Kindest regards,

Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

Fabulous hotel with impeccable service,the staff were friendly and ensured you were ok at all times in all areas.central for all amenities and sight seeing. We were greeted on arrival,luggage bought to our room and car parked for us. A very special place.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Di M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 5 May 2018

Dear Di M,

Thank you ever so much for a truly outstanding review - you are very kind indeed and I will be sure to share your comments with all of the team. We're absolutely thrilled that you had such a fabulous time with us, and I do hope that it won't be too long before we can welcome you back to The Chester Grosvenor again.

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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Reviewed 1 May 2018

The hotel is in a fantastic location in the centre of Chester. The service is both professional and friendly. The room was spacious and well appointed as would be expected from a hotel of this calibre. We ate in the Simon Radley restaurant which has a formal and traditional atmosphere. The food was extremely good and the service was impeccable.
We had some treatments in the spa which were lovely, however the spa itself is fairly basic and would not merit a visit on it's own. It is a shame that there is no pool but understandable in a building of this age and character.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jackie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 5 May 2018

Dear Jackie D,

Thank you for taking the time to review on Trip Advisor, we are all pleased that you enjoyed your recent stay so much. Your feedback has been greatly valued and we truly hope to have the pleasure of welcoming you back to The Chester Grosvenor very soon.

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

The Staff couldn't do enough for you and the room had everything one would need it was lovely, what let the experience down was the continental breakfast, the choice was mainly a sweet selection we could of paid extra for a cooked breakfast but on principle we didn't, the cost for one night should of included a full breakfast without having to pay extra, but if a sweet cake breakfast is your thing then ok

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank jredfe546399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChesterGrosvenor, Guest Relations Manager at The Chester Grosvenor, responded to this reviewResponded 6 May 2018

Dear jredfe546399,

Thank you for taking the time to review on Trip Advisor, we are all pleased that you enjoyed your recent stay. Your feedback in regards to breakfast has been greatly valued and we truly hope to have the pleasure of welcoming you back to The Chester Grosvenor very soon.

Kindest regards,


Rebecca Roberts
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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