Francois (owner) was easy to communicate with. He didn't live locally but a colleague handled anything that was required onsite attention. I don't recall her name but she was pleasant and very attentive. The house was very clean, well maintained and met all of our needs. The beds were quite comfortable as was the living room furniture. Loads of extra linens in the closets and a washer and dryer on site. The kitchen was well supplied with dishes,wine glasses, cutlery, pans, etc. Perfect for four people. The backyard needs a little work but I mentioned it to Francois' colleague on departure and she said that she would mention it to Francois. Everything was as advertised and the photographs were accurate. We stayed there for one week and were quite sorry to leave. The house is in a quiet neighbourhood which was central to everything in Campbell River.
I had not previously rented a holiday home , having always stayed in hotels previously so the online payment process was somewhat worrisome for me. I live in Canada and was surprised to find that my deposit and subsequent payment were both in Euros. Everything was fine in the end. I imagine that I must have missed mention of the currency somewhere in the small print. Honestly, my husband and I were very happy with our accommodations and would recommend this property without reservation.