The place was occupied when we arrived. We found a place an hour away, with NO help from the owner/manager. He replied to a few texts but did nothing to assist us and did not seem at all concerned about the posotion that he left us in! He was on vacation - how would he react had HIS place not be available to him when he got there???
I am not only upset with him, but Trip Advisor told my husband that this property would be removed from the site - obviously it is still here.
Lack of responsibilty, lack of concern, lack of professionalism.......
What a disappointing experience!!
When we arrived after an 8 h drive the apartment was already occupied. We called the owner and he did not pick up his phone. We texted to his phone for help and all we got was a sorry please call Marcel he might be able to help you. Marcel did deny knowing Jason and was no help at all. We ended up finding a Hotel an hour away for 140 $ per night. No more help was provided. It was a bad weekend and my wife and the rest of our group where really disappointed. This weekend cost us 200 $ more than we have planned for accommodation. On top of this we spend 2 hours in the car every day to go to Mont Tremblant and back to ski. I will never ever rent this place again. I understand that mistakes happen but leave us stranded with no help at all is just rude.
The service for the vacation home was excellent, they replied to us very quickly and always answered our questions.
The home was clean, very spacious, and provided everything we needed. (Dishes, pots and pans, paper towels, sugar, etc.) So that was nice.
Location is excellent. It's about a 15 minute drive to the Tremblant Village where you can do all kinds of activities. It's also really close to St-Jovite street, where you'll find many restaurants and shops.
The only thing I would have to mention, is that there is no A/C for those hot summer days. We were there in mid July with a few heat wave days, and it was extremely humid. I held an ice pack on me while watching movies because it was just too hot.
But other than that my boyfriend/family and I had a great time spending time together in this house. If we decide to return to Mont Tremblant we would definitely book this house again. Thank you so much.
Yes I would certainly recommend this place. Though only one bathroom, it is large and absolutely clean. The kitchen was large and had all the amenities that are required. Also a very convenient spot. My family consisting of my husband and two sons with their wives and our little dog had a great time.
thank the owner who was one time polite and everything was just perfect . it was the second time we were there and definitely the second time was even better than the first time meaning that the owner concerns about the guests needs .Every thing and all rooms were clean,
I really appreciate
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