I booked a Weekender package at the Walper Hotel, which included dinner at the Berlin restaurant (amazing - separate review) and breakfast next morning. When I booked, they indicated they would book the dinner reservation. When I received the email confirmation,which I had to call and request a second time, there was no indication about dinner. I emailed them, they replied asking if I wanted them to book the dinner. I requested - again - for the reservation to be made. Night before our arrival the hotel texted us to say how excited they were we would be arriving the next day. We texted back, asking them to confirm the reservation. No response. Day of arrival, we called, asking to confirm, and were told they would check and call back. No call. We arrived at the hotel to find out they had not booked the dinner reservation. They did get us booked, but the angst of feeling that we may have made the trip for nothing was totally ridiculous, considering the many times we reached out to insure it was done. Had another question of the staff after our arrival - again they would check and get back to us. Never did.
The room was fine, but the shower tap seemed defective - I could not turn it off...my husband eventually went in and showered and he struggled to finally get it off.
Kudos to the rooms manager who handled our concerns very professionally.
The package that we had was tremendous value because of the high quality of the dinner, but the hotel staff really needs to be better trained in customer service.