This is an older hotel, updated. Staff are Super from front desk to room cleaning to maintenance when needed, to bringing an extra blanket for a roommate. Paired with the Sheraton (literally by connecting hallways) where the training was - super experience.
Dear T1571CFterrym, Thank you for allowing us the privilege of hosting you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are pleased to know that you enjoyed your time with us. My hope is that all our guests, upon check out, leave with positive impressions and lasting memories.
Great service, good location, friendly staff ,prompt to address any issues. We stayed for 3 nights July 22to 25th and were very pleased with the accommodations. The indoor and outdoor pools are a good addition. There was ample parking, easy access and other amenities close by. A 4 minute walk to the train and bus station
Dear IrishNL,
I am thrilled to hear that you enjoyed your time with us and that your experience was relaxing and peaceful. We are grateful for your feedback as it encourages and motivates our associates in knowing that their efforts are recognized. We are happy that you choose to stay with us. We appreciate you.
Our room was in the basement (steerage) and did not have a window. This feels like a fire hazard. The bathroom was not very clean.
The indoor pool was part of a sports club with people who were not hotel guests. The pool deck was very dirty.
The indoor pool was part of a sports club with people who were not hotel guests. The pool deck was very dirty.
The check out process was very slow.
Dear 478janellef, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Pos: Staff are friendly, rooms are clean and beds are confortable. Location: closed to where I need to go. Good value.
Con: Half of the light fixtures were broken. Long line up of check-in and out. (only one staff at the front desk). The elevator is too far from front desk. We ened up carry and walk up the staires with all our luggage.
Dear Guest, I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided. By letting us know what you liked about your stay and how we can improve, it gives us an opportunity to take a closer look into ways in which we can create a better guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stayed for three nights and every day we had issues with our room key, on numerous occasions upon trying to enter our room the lock would malfunction and not accept our key. Ended up having to go to the front desk multiple times to get a new key. Room was unremarkable and bathroom/closet door was broken. Multiple times it would slide off the railing and we would have to lift it back onto the track. This hotel is extremely dated and is in desperate need of a proper renovation. Staff didn't seem very friendly even when walking back into the lobby I was never greeted. Don't recommend staying here.
Dear Tripper3073, We recognize your time is valuable and appreciate the feedback you have provided.
In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your insightful perspective and valuable feedback with the leadership team. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
