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3 - 8 of 504 reviews
Reviewed 7 March 2021

Staffs are nice and helpful. Provides extra high standard value of service to every customer. Unlimited to refill room amenities. Overall is like living at a 5 stars hotel. Hope to stay the hotel soon.

Date of stay: January 2021
    • Value
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Review collected in partnership with Best Western
Thank Kimura9394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this reviewResponded 9 March 2021

Dear Kimura9394,

Thank you for taking the time to post a review about your 5-star experience at our newly renovated hotel in Richmond Hill, Ontario. We strive to offer high standards of service with our guests, and we are delighted to hear you enjoyed your stay. Hopefully you had a chance to go for a swim in our 2 indoor pools that recently re-opened. Up next, our hydrotherapy tub is opening for our guests later this week.

We look forward to welcoming you back the next time you are looking for a hotel near Toronto or Markham in Richmond Hill.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2020

Well received upon check in and asked about room service meal. Front desk agent recommended the prime rib burger... it sure was good. Room was very clean and modern. Breakfast at Starbucks was good and efficient lady working on her own did a good job. Check out was nice and easy and was able to get a personal document printed without any hesitation.

Date of stay: November 2020
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank RobLefebvre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this reviewResponded 30 November 2020

Dear RobLefebvre,

Thank you for taking the time to share about your recent stay with us at the newly renovated Best Western Parkway Toronto North. Our on-site Crave Restaurant remains open for dining, and we also offer room service and takeout - great choice with the Prime Rib Burger!

We look forward to welcoming you back.

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Reviewed 7 July 2020

Nice stay, room phones not functional. driveway bar inovative great service will recommend to anyone that they stay at this location. Staff very friendly and helpful. good location in middle of GTA with quick access to major roads.

Date of stay: July 2020
    • Value
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Review collected in partnership with Best Western
Thank gccore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services, Other at Best Western Parkway Hotel Toronto North, responded to this reviewResponded 14 October 2020

Dear Gccore,

We appreciate you taking the time to share about your experience this summer. Our location is truly great for exploring Toronto and the GTA, so I am glad you found the easy access to the highway beneficial.

I have shared your comments with our friendly and helpful staff to ensure we continue providing exceptional service to all of our guests.

We look forward to welcoming you back when you are in the Markham / Richmond Hill area.

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Reviewed 20 March 2020

Happy with the staff and new renovation. Great amenities. Wifi is fast af. First day of breakfast had a chef prepare your meal personally. Very cool. Even has a badminton court. Parking was easy and hotel is close to the highway.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Bengt N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Services, Owner at Best Western Parkway Hotel Toronto North, responded to this reviewResponded 14 October 2020

Dear Bengt N,

Thanks for the great review of our newly renovated Best Western Parkway Toronto North. I am delighted to hear you were able to visit the 25,000 sq. ft. athletic club and enjoy a game of badminton. Hopefully you were able to go for a swim on one of our 3 pools as well.

We often get great reviews about our convenient location, and easy free parking available at the hotel, so I am glad you agree.

Looking forward to welcoming you back soon!

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Reviewed 12 March 2020

1. POOL is shared with a public health club. My children hardly used the pool due to overcrowding with swimming lessons. When they did, they were encroached upon and stared at as if they were bothering the lesson goers. Website and front desk never advised us of this. My kids were very disappointed.
2. ROOM has a sliding door over washroom. Unacceptable. No privacy for anyone in room, especially when I had my young male children with me. This is the weirdest invention for a hotel room I have ever seen and it does not afford anyone in room proper privacy.
3. SMELL. Room smelled like weed. People beside us smoking weed on their balcony. Advised front desk. They did nothing. Non smoking policy evidently not being enforced as ground outside our room and trees littered with fresh cig butts.
4. BREAKFAST is good. Not free. Expected gratuity left on your table with expectation of certain amount to be left. Honestly, just take the Starbucks in the hotel and go. Better deal and better coffee.
5. NOISY because of highway 7 right there. Sirens all night. I’d recommend staying off the highway for more noise reduction.

Date of stay: March 2020
Trip type: Travelled with family
2  Thank taniac225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this reviewResponded 13 March 2020

I'm sorry you did not enjoy your visit. We always want our guests to feel happy with their visit.

Regarding the pool, you do have complimentary access to two pools, and yes one of them is in the Parkway Health and Recreation centre. At times there are swimming lessons however hotel guests are more than welcome to enjoy the pool at any time. There is also a pool you have access to that is not part of the health club.

All of our rooms have been recently renovated within the last few months, and we did incorporate a sliding door to the bathroom as a design element. I am sorry you felt there was no privacy.

To address your concerns about the smell - we are a fully non-smoking hotel. Marijuana is legal here in Ontario however that has no impact on our non-smoking policies. If people are caught smoking in the rooms, hallways, or anywhere else they shouldn't be, they are charged accordingly. Unfortunately we do not have eyes on every single area at every minute of the day, but we do regular patrols to catch people smoking in non-smoking areas. Sadly, this is not something that can be controlled if people choose to completely disregard the rules and regulations set out at the hotel.

Lastly, we are in the greater Toronto area and just like everywhere in the city, a certain level of noise is to be expected. We cannot control city traffic.

I am glad that despite all of this, you enjoyed the breakfast. A bill is given at the end of the meal as you have the option to charge it to the room if you wish. There is also a space to leave a gratuity, however that is entirely up to you on whether or not you felt the service deserved it.

We appreciate your comprehensive review. We are getting better and continue to improve every day with the help of guest feedback.

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