Terrible customer service. We always have employees that go above and beyond with our rate accommodations however this place has front desk employees who go below and lower except for the one female who is in charge of the kitchen. They should learn how to accommodate customers from the kitchen lady. Shame on their front desk staff.
Thank you for your feedback. I believe our team has already been in contact with you to discuss.
A great and updated room with a kitchenette. We were able to make bacon and eggs every morning before going out to enjoy the city pass. Downfall was that our room card was deactivated on day two and we were staying 2 nights, so we had to go and get new cards. Also, we did not have enough towels or coffee for 2 day, just 1. Otherwise great location with very friendly staff. Lots of restaurant choices in the area as well. I would definitely recommend this hotel.
Thank you very much for staying with us and for your comments. We appreciate your feedback and have shared it with our team.
This was the second overnight stay at this hotel for us, with the first one being a good experience last year, and this one being a terrible experience for us. The only positive thing I can say about this hotel is that their staff are very courteous, respectful and accommodating. And their swimming pool is really good, although the water is bit too cold. But other than that, looks like this hotel is on a negative trajectory of multiple maintenance issues. The rooms, although clean, area not spacious so would not recommend staying here for more than a day.
When we checked into our room, right away we noticed that the room was dark on one side and sure enough it was due to a missing bulb in a light fixture. Secondly, we found out that the refrigerator in our room was not working as it was not cooling anything inside. The front desk staff were kind enough to move us to another room when we reported these issues. However, our second room had another major issue. While the lighting in this room was better and the refrigerator was working, the shower drain was all clogged up such that the water kept filling up in the tub. I noticed this when giving our toddler a bath so I called guest services right away. They sent maintenance up to our room and he had to work on it for at least 10 minutes taking out all the hair from the drain manually as he did not have a draining solution (like Drano) to clear up the clog. All of this while our toddler was half done taking his bath standing on the side feeling cold with only a towel wrapped around him. Terrible experience for him and us! Eventually, the drain issue did get resolved and we were able to all take a shower afterwards.
With all of these issues experienced at this hotel, we definitely will not be coming back.
Thank you very much for taking the time to provide your feedback on your stay with us. Sorry to hear that there were some maintenance issues in your two rooms. If you would like to discuss further please contact our Front Office Manager at 416-474-0444.
One of the worst places to stay in! If u want a good nights sleep don’t go here! I couldn’t sleep all night from the ac sound! No slippers for guests in the hotel and staff are very rude. One staff member at breakfast made my mom cry! So disappointed Marriott!
Thank you for taking the time to share your honest feedback and our most sincere apologies for any inconvenience you experienced while you were here. We will be addressing your concerns appropriately within the hotel.
Great Hotel. Its located near all the shops. Front desk agent was super friendly and helpful. They have a nice swimming pool, great breakfast and the room has all the basic things you need for a family. I highly recommend visiting this hotel when visiting Markham.
Thank you very much for staying with us and for your excellent review! Hope we see you again soon. Stay well.
