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JGF75
Toronto

Mixed Reviews

3.0 of 5 bubblesReviewed 18 Jun 2019
I stayed here twice in the last few weeks. If I wrote this review based on my first stay alone, I would've given it 4 stars. But my most recent stay was no better than a 2 star, so I went with the average. The difference really came down to the rooms.

The hotel is located on a pretty quiet court, with ample free parking. The staff at reception were very polite but I did find it odd that this particular property doesn't honour the Hilton Honors perks like free water, contrary to what Hilton's corporate site says.
Like all Homewoods I have stayed at previously, free breakfast and light dinner was provided. There's a small gym and small pool. I didn't mind that they didn't have a hot tub because the pool was actually quite warm.

I booked a one bedroom suite both times. The first time, the room was very impressive. The furniture was new and the mattress was comfortable. My only complaint was the AC which made awful noises as it cycled on and off during the night. Made for very poor sleep quality.
The second time, the room had a damp smell, which I attributed to the old shower curtain. There was also an old muffin that a prior guest chose to throw under the AC that may have contributed to the funky smell. The mattress was hard, the shower head was old and although I wouldn't have imagined it possible, the AC was actually louder than the first time.

I value sleep quality so for that reason alone, I wouldn't stay here again.
Date of stay: June 2019
Room Tip: Ask for a refurbished room
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Denise-HiltonHelp, on behalf of management at Homewood Suites by Hilton Toronto-Markham, responded to this review
Responded 30 Jun 2019
Dear JGF75,

Thank you for your review. We apologize that your stay with us was anything less than exceptional. We have addressed the problems you mentioned with our team, as we always appreciate feedback that will improve our guest experience. Thank you again for your review - Safe travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 June 2019

Super nice and quiet suite across from a strange little strip mall. Short Uber or taxi to amenities and close to all highways. The staff was great and they offer hot breakfast and a complimentary “social” hour Monday to Thursday. If I needed to go back to Markham for any reason I would stay there. But I hope I don’t have to return to Markham.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank violetcanfly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose C, Front Office Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 30 August 2019

thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2019

Very centrally located in Markham near main thoughfare- hwy7./ Warden
Fully outfitted for conference needs, Very friendly supportive staff. Elevator issues during conference but staff went out of their way to be directive and accommodating

Date of stay: May 2019
1  Thank Denise P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose C, Front Office Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 30 August 2019

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2019

Worth the money, very good location and meals. I would recommend this hotel to family and friends. Comfortable and cozy rooms to help you feel like your at home! Easy access to hotel and nearby grocery stores.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank 40corym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2019

I arrived late and had booked two other colleagues at this hotel, and all three reservations were NO SMOKING ROOMS. We arrived late, and all three of us got put on the SMOKING FLOOR. I didn't even know that hotels even had smoking rooms anymore. I travel extensively, and I can't even remember the last time a hotel allowed smoking. I thought it was just me. We had to leave early in the morning for meetings, and one of the colleagues brought it up how smokey it smelt. We arrived back at the hotel, and I asked the front desk. He said, oh yes, you are on the smoking floor... I asked to look at my reservation? What does my reservation say??? He said nonsmoking. I said then WHY would you guys put people on a smoking floor and an elite member at that on a level like that. He just said I'm sorry; do you want to move? I said no, I am on my way to dinner and leave early in the AM. He offered me some bonus points, but I never saw them.

Their "evening social hour" is a joke. I have never been to a social hour where they charge you for beer or wine. Usually, at Homewood, they have been, and wine for free and the food is much better than what was presented here. It was terrible and speaking of awful as others have mentioned, the breakfast is disgusting. You could get breakfast better at a gas station truck stop.

I would never recommend this place; there are too many other hotels in the area that are newer and for less money. I am embarrassed that I even brought my colleagues here.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank sfofun202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisotpherP1, Front Office Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 1 June 2019

Hi Sfofun202,

Thank you for taking the time to write such a detailed review. I am very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. I will ensure your feedback will be given to all.

However, I would also like to clarify the guidelines to our evening social here in Ontario. The liquor laws prevents hotels from serving free alcohol. For more information regarding the liquor laws in Ontario, you can follow this link here --> https://www.agco.ca/. Liquor laws will vary depending on which country you're in.

Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

Christopher Payne
Front Office Manager

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Reviewed 31 May 2019

Convenient location near highway and all sorts of facilities, including gas, restaurant, grocery and etc. Rooms are spacious and quiet. Very well equipped hotel with pool and gym. Would recommend for business and leisure trips.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Daydream68392840975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisotpherP1, Front Office Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 1 June 2019

Hi Daydream,

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

Have a wonderful day!

Christopher Payne
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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