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Journey54731354274
Columbus, Ohio

Hot breakfast

4.0 of 5 bubblesReviewed 24 Apr 2019
everything perfect. clean room , hot breakfast, I love during my stay . i’m living in ohio if i decide to visit to toronto canada i will choose the same hotel again. close to everything. and price wasn’t too high. thanks
Date of stay: April 2019
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Homewood Suites by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will_MacCallum, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this review
Responded 30 Apr 2019
Good day Valued Guest

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent stay with us. We are so happy to hear your stay was an enjoyable one!

We look forward to welcoming you back in the future when you are in the Markham area.

With Hospitality,

William MacCallum
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (736)
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Reviewed 17 April 2019

This was an excellent hotel in good proximity to the Markham Pan Am Aquatic center. The only drawback was that the weekend breakfast didn't start until 7am which is to late in the day for athletes. Weekdays it was 6am which worked out great.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Andrew P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will_MacCallum, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 1 May 2019

Good day Andrew P

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent stay with us. We are so happy to hear your stay was an enjoyable one!


We look forward to welcoming you back in the future when you are in the Markham area.


With Hospitality,

William MacCallum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2019

This place is pack over most of the weekends with kids, I mean a lot of kids that running around the hallways and screaming through the night. People were smoking in the room and it just seems acceptable here.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
2  Thank rwidjaja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise-HiltonHelp, on behalf of management at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 29 April 2019

Dear rwidjaja,

Thank you for your review. We apologize that your stay with us was anything less than exceptional. We have discussed your concerns with our team, to be addressed appropriately. Thank you again for your feedback, and we invite you to stay with us the next time you return to the area. We’d love to show you our true Homewood hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019

Great front desk service, clean rooms, nice bedding, great to have a full size fridge with ice maker, cook top, microwave, dishes plus a lounge space. Everything worked we'll and staff were very hospitable!

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Cindy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will_MacCallum, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 1 May 2019

Good day Cindy J


Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent stay with us. We are so happy to hear your stay was an enjoyable one!


We look forward to welcoming you back in the future when you are in the Markham area.


With Hospitality,

William MacCallum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2019

Clean, comfortable, and excellent staff! One of the better facilities I have stayed in. Quick access to the 407 makes getting around easy. Would be great if I was bringing the spouse or the whole family.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank foodreviewca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will_MacCallum, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 1 May 2019

Good day foodreviewca


Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent stay with us. We are so happy to hear your stay was an enjoyable one!


We look forward to welcoming you back in the future when you are in the Markham area.


With Hospitality,

William MacCallum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2019

Ive been coming to this property for a few years and Im not sure if its changed management or not but it has degraded in food and room basics. I was in Room 609 and the bedroom HVAC unit rattled incessantly, it did not heat up the room, and I had to use the living area heater to heat the space. The breakfast is now mediocre at best. Basically there are only 2 warm items and one of them is always an egg variation (gets boring when you are there for a week). I saw guests coming out of the kitchen (and no idea why!). The evening meal is worthless. I recall these being so much better. Some days there is not even a hot food choice...everyday there is a cheap $1 salad variation...Come on Homewood! And to top it off, the floor smelled like marijuana and there were trace odors in the room as well. I didnt even bother complaining because I had no desire to move all my stuff to find another room. I believe these are basic items that if the hotel mgmt would just inspect the rooms/floors once in awhile, would all be caught and could easily be fixed. As for the food, looks like they are into providing what is minimally required by Corporate. Ive stayed at other Homewoods and this was very atypical.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank TravelinFamVA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will_MacCallum, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded 6 April 2019

Good day TravelinFamVA

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent stay with us.

Let me apologize that your stay was not an enjoyable. We always strive to ensure our valued guest's leave happy and am disappointed that was not the case. I will share your comments with our Food and Beverage and Housekeeping Teams so that we can ensure these issues do not happen again.

I hope the next time you are in the Markham area, you will give us another chance.

Wishing you a great day,

William MacCallum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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