I and my family have been guests at this hotel several times over the past few months. We travelled from the US and have stayed here while dealing with an ill parent. Every staff member here went out of their way to make us feel comfortable. The people at the front desk are wonderful, helpful, and very professional, and I would like to thank Esi M. for her kindnesses and for always following up. Whatever this clean and comfortable hotel lacks in luxury..they make up for in their customer service. Also, the simple but free breakfast was a Godsend for us. I will return to this Hampton Inn the next time I am in Toronto. I highly recommend this hotel for travelers, families, and anyone looking for a warm and hospitable inn.