The hotel was clean and quiet. The pool looked a little tired, needed fresh paint on the stairs and floor. The hot tub was empty. There was a breakfast offered at a fee starting at $9.50/person. A small bottle of pop from the "store" was $4/each. Everything seemed to be a la carte.
Thank you for sharing your feedback on your recent stay. We're glad you found our hotel clean and quiet.
We've noted your comments about the pool area and unfortunately due to challenges in securing necessary parts, we've had to make the difficult decision to decommission the hot tub. However, we're excited about upcoming renovations to our recreation center and believe these will significantly enhance our guests' experiences.
Regarding the breakfast and store pricing, we're constantly reviewing our offerings to ensure they provide value and meet our guests' expectations.
We appreciate your understanding and look forward to welcoming you back to experience our improvements.
This hot l is Very outdated. Wallpaper peeling off the walls and the Bathroom was scary, rusty drains and what not. I didn’t shower but guarantee the water would have not drained properly and the fan from the AC/heat unit was on all night.
We apologize for the delay in responding. Even though it’s been a while since your review, we still value the feedback you provided. Your feedback is valuable to us, as we strive to improve our service. Thank you again for your review.
I stayed one night on April 28th. There were multiple reasons why my stay was dissatisfactory. 1. The shower pressure was extremely low, seemed to be overall of poor quality. 2. the toilet did not flush properly. 3. the fridge did not work at all. I have medication that needs to be refrigerated which I only noticed in the morning after taking it out of the fridge. I had to throw out over $180 worth of medication. 4. the AC unit was extremely loud at night and would wake me and my mother up throughout the night. For the cost of the room, I'd expect at a minimum that all the items I listed above to work properly for basic necessities. I would not come ack not recommend to anyone. Would rate a 0 if it was an option. To note, I did let the front desk know about all of these issues and they offered me a free bottle of water. I did not accept this as it seemed a big of a joke to me.
We apologize for the delay in responding. Even though it’s been a while since your review, we still value the feedback you provided. Your comments help us to acknowledge areas that need improvement, and I have addressed your comments with our staff. Thank you for sharing your experience, and we hope to have the chance to welcome you back and provide you with a much better stay.
We checked into this hotel over an overnight stay. It seems to lack the warmth and welcoming feeling from the front desk both at check in and check out. However, the process was performed with efficiency. The hotel also authorized about 40% extra on top of the cost of the one night stay to cover the "incidentals", which I think is excessive. The room was clean with all necessary amenities, and the bed was comfortable. Unfortunately, the bathroom was a little bit of a disaster. The faucet for the sink was wobbly; the water pressure for the shower was inadequate; the hotel has restricted the movement of the shower control lever to about a quarter (or a bit more); the water temperature needed to be adjusted often to be comfortable when taking a show. The worst is that the toilet stopped flushing, and we had to call the front desk for a plunger in order to clear it. The plunger was delivered pretty quickly, but I would rather the hotel showed a bit more concern and sent in a person to do the job rather than leaving the guests to be the plumber also, while expecting us to pay for the room. The internet signal in the bathroom was also sporadic, and it cut in and out frequently. Overall, it was not a very satisfying stay.
Thank you for your review and for sharing your thoughts with us. I apologize for the late response, but your feedback is still very important to us. We’ve taken your comments into consideration and have been working to improve in these areas. I apologize that your stay with us was unsatisfactory, and we hope to welcome you back soon with a much better experience.
I had a real restful time at the Hilton Garden Inn Toronto / Markham.
My Brothers who live in Toronto were very happy about my choice of Hotel. I was 100% satisfied; and I would recommend this place without any hesitation.
We apologize for the delay in responding. Even though it’s been a while since your review, our team is still absolutely thrilled that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you again soon.
