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Susan S

A Tad Disappointed

3.0 of 5 bubblesReviewed 1 Mar 2024
The hotel was clean and quiet. The pool looked a little tired, needed fresh paint on the stairs and floor. The hot tub was empty. There was a breakfast offered at a fee starting at $9.50/person. A small bottle of pop from the "store" was $4/each. Everything seemed to be a la carte.
Date of stay: February 2024
Room Tip: Hot tub not operational. Any food is a la carte (no free breakfast).
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Filip, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this review
Responded 1 Mar 2024
Thank you for sharing your feedback on your recent stay. We're glad you found our hotel clean and quiet.

We've noted your comments about the pool area and unfortunately due to challenges in securing necessary parts, we've had to make the difficult decision to decommission the hot tub. However, we're excited about upcoming renovations to our recreation center and believe these will significantly enhance our guests' experiences.

Regarding the breakfast and store pricing, we're constantly reviewing our offerings to ensure they provide value and meet our guests' expectations.

We appreciate your understanding and look forward to welcoming you back to experience our improvements.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 May 2023

This hot l is Very outdated. Wallpaper peeling off the walls and the Bathroom was scary, rusty drains and what not. I didn’t shower but guarantee the water would have not drained properly and the fan from the AC/heat unit was on all night.

Date of stay: May 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank 943vanessa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales Team, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 4 September 2024

We apologize for the delay in responding. Even though it’s been a while since your review, we still value the feedback you provided. Your feedback is valuable to us, as we strive to improve our service. Thank you again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2023

I stayed one night on April 28th. There were multiple reasons why my stay was dissatisfactory. 1. The shower pressure was extremely low, seemed to be overall of poor quality. 2. the toilet did not flush properly. 3. the fridge did not work at all. I have medication that needs to be refrigerated which I only noticed in the morning after taking it out of the fridge. I had to throw out over $180 worth of medication. 4. the AC unit was extremely loud at night and would wake me and my mother up throughout the night. For the cost of the room, I'd expect at a minimum that all the items I listed above to work properly for basic necessities. I would not come ack not recommend to anyone. Would rate a 0 if it was an option. To note, I did let the front desk know about all of these issues and they offered me a free bottle of water. I did not accept this as it seemed a big of a joke to me.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank Johannaroy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales Team, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 4 September 2024

We apologize for the delay in responding. Even though it’s been a while since your review, we still value the feedback you provided. Your comments help us to acknowledge areas that need improvement, and I have addressed your comments with our staff. Thank you for sharing your experience, and we hope to have the chance to welcome you back and provide you with a much better stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2023

We checked into this hotel over an overnight stay. It seems to lack the warmth and welcoming feeling from the front desk both at check in and check out. However, the process was performed with efficiency. The hotel also authorized about 40% extra on top of the cost of the one night stay to cover the "incidentals", which I think is excessive. The room was clean with all necessary amenities, and the bed was comfortable. Unfortunately, the bathroom was a little bit of a disaster. The faucet for the sink was wobbly; the water pressure for the shower was inadequate; the hotel has restricted the movement of the shower control lever to about a quarter (or a bit more); the water temperature needed to be adjusted often to be comfortable when taking a show. The worst is that the toilet stopped flushing, and we had to call the front desk for a plunger in order to clear it. The plunger was delivered pretty quickly, but I would rather the hotel showed a bit more concern and sent in a person to do the job rather than leaving the guests to be the plumber also, while expecting us to pay for the room. The internet signal in the bathroom was also sporadic, and it cut in and out frequently. Overall, it was not a very satisfying stay.

Date of stay: March 2023
    • Value
    • Location
    • Service
1  Thank OntarioTraveler9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales Team, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 4 September 2024

Thank you for your review and for sharing your thoughts with us. I apologize for the late response, but your feedback is still very important to us. We’ve taken your comments into consideration and have been working to improve in these areas. I apologize that your stay with us was unsatisfactory, and we hope to welcome you back soon with a much better experience.

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Reviewed 5 January 2023

I had a real restful time at the Hilton Garden Inn Toronto / Markham.
My Brothers who live in Toronto were very happy about my choice of Hotel. I was 100% satisfied; and I would recommend this place without any hesitation.

Date of stay: January 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dyfaustin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sales Team, Guest Services / Front Office at Hilton Garden Inn Toronto/markham, responded to this reviewResponded 4 September 2024

We apologize for the delay in responding. Even though it’s been a while since your review, our team is still absolutely thrilled that you enjoyed your stay with us. Thank you for your feedback and we look forward to welcoming you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2022

Clean room, comfy beds (I had a room with 2 queen beds), working appliances (fridge, microwave). Free parking. Decent quality breakfast, fairly priced (omelet is especially recommended)
Cons: the interior is a bit dated; During our stay, at some point the thermostat started misbehaving, so the temperature dropped a few degrees at night. After couple hours it somehow fixed itself.

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank akela33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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